yang | Stripe Developers | Page 1

vestal sandBOT May 12, 2023, 4:36 PM

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untold knot May 12, 2023, 4:36 PM

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Hi 👋

Can you explain what you mean? What User, what invoice?

honest rapids May 12, 2023, 4:55 PM

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hello, I am testing our own product by subscribing it under real product mode, but I didn't receive the invoice email even already setup it https://dashboard.stripe.com/settings/emails , may I ask if the reason is because the value i set ($0.01) is lower than $0.05?

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untold knot May 12, 2023, 5:00 PM

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Are you in Test Mode?

honest rapids May 12, 2023, 5:00 PM

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no

untold knot May 12, 2023, 5:02 PM

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Do you have an invoice or subscirption ID I could review?

honest rapids May 12, 2023, 5:03 PM

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prod_Nnjf6NE7671RKK

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is this what you are looking for

untold knot May 12, 2023, 5:04 PM

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That's a product ID

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I need the ID for the subscription you created where you expected to receive an invoice by email but did not

honest rapids May 12, 2023, 5:06 PM

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may I ask how to find this ID

untold knot May 12, 2023, 5:07 PM

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In your Stripe dashboard

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Find the subscription and the ID will be part of the info displayed

honest rapids May 12, 2023, 5:12 PM

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https://dashboard.stripe.com/dashboard ？

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untold knot May 12, 2023, 5:12 PM

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I can't use that

honest rapids May 12, 2023, 5:12 PM

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I cannot find the subscription part

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do you have a screenshot to show where to find the subscription?

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I am sorry that I am new user

untold knot May 12, 2023, 5:17 PM

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https://dashboard.stripe.com/subscriptions

vestal sandBOT May 12, 2023, 5:18 PM

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honest rapids May 12, 2023, 5:18 PM

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sub_1N6zPhKvQj69bDWCbzuAozUg

untold knot May 12, 2023, 5:23 PM

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Th invoice/subscription were created through a Checkout Session and the subscription is configured to charge automatically. What email were you expecting?

honest rapids May 12, 2023, 5:26 PM

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I am excepting users who finish the checkout should receive the invoice and receipt email

untold knot May 12, 2023, 5:27 PM

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Do you have the receipt email setting turned on? Not the finalized invoice setting

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The one here: https://dashboard.stripe.com/settings/emails

honest rapids May 12, 2023, 5:28 PM

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I enable that

fast solstice May 12, 2023, 5:30 PM

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👋 hopping in here - give me a minute to catch up

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Did you already have it enabled, or did you just enable it?

honest rapids May 12, 2023, 5:32 PM

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I enabled yesterday

fast solstice May 12, 2023, 5:32 PM

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gotcha

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Ah, I see the issue here - we didn't send a receipt because not actual charge was made (the invoice was for 1cent, which is below our minimum charge amount)

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We only send receipts if an actual charge has been made

honest rapids May 12, 2023, 5:34 PM

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yes, I asked if it should be > $0.04

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sorry, $0.05

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do you know how to edit it?

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I mean I want to increase the price under my product, but cannot edit the price

fast solstice May 12, 2023, 5:35 PM

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There's no way to update a Price once it's been created

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You'd need to create a new Price and update the Subscription to use it

honest rapids May 12, 2023, 5:35 PM

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i see

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can I ask one more question?

fast solstice May 12, 2023, 5:49 PM

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go ahead!

fast solstice May 12, 2023, 6:42 PM

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@honest rapids Did you have another question?

#yang