bozena

[prisma pike]

Can you share the subscription ID (sub_xxx)?

[pallid haven]

Where do I find this?

[prisma pike]

Are you the merchant who offers the subscription or customer who is trying to make a payment for a subscription?

[pallid haven]

I am a customer

[prisma pike]

I see! In this case, I'd recommend reaching to the service provider/merchant to check why your payment gets declined as we don't have visibility of your subscription

[pallid haven]

Okay thank you