Jones.Jeffery | Stripe Developers | Page 1

rustic summitBOT May 11, 2023, 9:37 PM

#

short oasis May 11, 2023, 9:38 PM

#

Hello! Are you currently trying this out in test mode?

dusky crow May 11, 2023, 9:39 PM

#

I saw the note about how it does not send in test mode. Unfortunately, I have a instances in live mode where it isn't working.

short oasis May 11, 2023, 9:41 PM

#

Can you share an example checkout session ID so I can take a look?

dusky crow May 11, 2023, 9:45 PM

#

Here is the checkout session id: cs_live_a10GC4k0C7ZAgnnOHD7Fayk4x4VbWaTbTvxUI8ljp0fVEVCWrv3jw7pS2T

short oasis May 11, 2023, 9:52 PM

#

Hmm... that's definitely strange - give me a few minutes to dig in a bit more

dusky crow May 11, 2023, 9:52 PM

#

No problem. I appreciate it.

short oasis May 11, 2023, 10:03 PM

#

I'm pretty sure this is related to your usage of post-success Invoices w/ checkout but still digging in

rustic summitBOT May 11, 2023, 10:30 PM

#

short oasis May 11, 2023, 10:30 PM

#

Okay so a couple of things - is post-payment invoice creation something you enabled recently?

#

The reason you're not getting these emails is because that connected account hasn't enabled the right setting (which we call out here https://stripe.com/docs/payments/checkout/post-payment-invoices#after-session)

#

Specifically, the "Email customers about successful payments Dashboard setting" (https://dashboard.stripe.com/settings/emails)

#

Separately, I'd recommend writing into support (https://support.stripe.com/contact) and asking why setting payment_intent_data.receipt_email isn't triggering the emails (we're not sure if this is a bug yet, but I'm going to flag it to some folks internally to see if they can look into it further)

#Jones.Jeffery