jimmyt | Stripe Developers | Page 1

meager flareBOT May 11, 2023, 6:27 PM

#

hybrid ridge May 11, 2023, 6:27 PM

#

Hi there

#

No doesn't take time

glacial lark May 11, 2023, 6:27 PM

#

Hi

hybrid ridge May 11, 2023, 6:28 PM

#

When you go to that docs page in Safari do you see the Apple Pay button at the top?

glacial lark May 11, 2023, 6:28 PM

#

yes

#

This is the site: https://orderwhizz.com/dummy

hybrid ridge May 11, 2023, 6:31 PM

#

Are you using Connect?

glacial lark May 11, 2023, 6:31 PM

#

No , stripe javascript library

#

#

FWIW it's works on chrome with GooglePay

hybrid ridge May 11, 2023, 6:32 PM

#

I can see Apple Pay just fine

#

So likely is an issue with the card in your wallet that you are testing with

#

glacial lark May 11, 2023, 6:33 PM

#

is there anyway to debug this. It would be really useful to get some sort of messagw somewher?

#

But great to know it's working - thank you very much 👍

hybrid ridge May 11, 2023, 6:35 PM

#

Well visiting https://stripe.com/docs/stripe-js/elements/payment-request-button?client=html is usually the easiest way to tell in terms of testing out your own device/wallet.

#

If the Apple Pay button doesn't show at the top there then you know your wallet isn't set up correctly

#

With PaymentElement we basically just abstract this all away and only show the PaymentMethods that are supported

glacial lark May 11, 2023, 6:36 PM

#

But i'm seeing the applepay button on that stripe test page but NOT in my app

#

So that implies my wallet is set up correctly?

hybrid ridge May 11, 2023, 6:38 PM

#

Overall yes it should.

#

Can you screenshot what you see at the top of the docs page?

glacial lark May 11, 2023, 6:38 PM

#

I'll send you both my app and the test page

#

My app

#

And the stripe web page

hybrid ridge May 11, 2023, 6:40 PM

#

Huh that's strange

glacial lark May 11, 2023, 6:41 PM

#

Same thing on my iphone

hybrid ridge May 11, 2023, 6:41 PM

#

Where are you located?

glacial lark May 11, 2023, 6:41 PM

#

UK

hybrid ridge May 11, 2023, 6:41 PM

#

Ok that should be fine....

#

What did you select for your basket on your site?

#

Let me see if I can repro exactly what you did

glacial lark May 11, 2023, 6:42 PM

#

hybrid ridge May 11, 2023, 6:44 PM

#

Still works fine for me...

#

Do you see anything in your console?

glacial lark May 11, 2023, 6:44 PM

#

weird

hybrid ridge May 11, 2023, 6:44 PM

#

I'd also try a hard refresh of the page

#

Wonder if it is cached

glacial lark May 11, 2023, 6:45 PM

#

How do you get safari console - I always develop on chrome!

hybrid ridge May 11, 2023, 6:46 PM

#

Right click + inspect Element

meager flareBOT May 11, 2023, 6:46 PM

#

glacial lark May 11, 2023, 6:57 PM

#

Cleared cache, nothing obvious in console

pastel phoenix May 11, 2023, 6:58 PM

#

Interesting. Trying to think of what else this may be. I can see the Apple Pay button on your site as well.

#

I wish Apple Pay wasn't so opaque with its errors

glacial lark May 11, 2023, 7:01 PM

#

any particular network calls I can look at

pastel phoenix May 11, 2023, 7:04 PM

#

Unfortunately not aware of which ones may tell us more here. I will consult my colleagues and see if they have further debugging ideas

glacial lark May 11, 2023, 7:06 PM

#

The response I get for this is: "An error occurred trying to load this response"

pastel phoenix May 11, 2023, 7:07 PM

#

That is a call for Stripe telemetry. We'll fix it so that error doesn't pollute your dev console but it should not affect apple pay

glacial lark May 11, 2023, 7:11 PM

#

👍

pastel phoenix May 11, 2023, 7:11 PM

#

To double check, have you been in private mode when looking at any of these pages?

glacial lark May 11, 2023, 7:12 PM

#

no - I was earlier but not now

pastel phoenix May 11, 2023, 7:12 PM

#

Gotcha, can you try going to our test page in non-private mode and try to click on the button when it appears?

glacial lark May 11, 2023, 7:14 PM

#

Sorry think I may have confused you. I've never been in private mode on my laptop.

#

I was in private mode on my iphone but not for a few hours now.

pastel phoenix May 11, 2023, 7:15 PM

#

My apologies, can you still try clicking on the button just to make sure the expected cards show up?

glacial lark May 11, 2023, 7:19 PM

#

yup

pastel phoenix May 11, 2023, 7:20 PM

#

Thanks for checking. Still brainstorming debugging options

pastel phoenix May 11, 2023, 7:47 PM

#

Do you have any other cards, maybe with different card brands, to add? I am not aware of brand restrictions but that does seem to be one of the only differences I can see between your setup and mine at the moment

glacial lark May 11, 2023, 7:47 PM

#

i'll give it a try

meager flareBOT May 11, 2023, 7:53 PM

#

glacial lark May 11, 2023, 8:01 PM

#

same thing I'm afraid 😦

wise quail May 11, 2023, 8:11 PM

#

This seems like something more subtle is going on that we'll need to look into closely

#

Would you be able to write in to our support team with some example payments failing so we can investigate?

glacial lark May 11, 2023, 8:17 PM

#

there are no failing payments - just ApplePay button failing to appear

#

just checked another iphone and it works on that.

#

but not on mine

wise quail May 11, 2023, 8:32 PM

#

I'm confused about your screenshot above then, which would appear after pressing the apple pay button

glacial lark May 11, 2023, 8:34 PM

#

That's the issue.! It works on the stripe page but not in my website running on the same machine!

#

On safari on my laptop I see:

#

That implies my wallet is working.

wise quail May 11, 2023, 8:35 PM

#

I'm not able to load your page linked earlier right now

glacial lark May 11, 2023, 8:35 PM

#

However on my website

#

https://orderwhizz.com/dummy

#

can u link that URL now?

wise quail May 11, 2023, 8:46 PM

#

Trying again

#

Nope, still error 403

#

glacial lark May 11, 2023, 8:50 PM

#

what country are you in?

wise quail May 11, 2023, 8:51 PM

#

Canada

glacial lark May 11, 2023, 8:51 PM

#

I'll have to open up the country whitelist - 5 mins

#

try again pls

wise quail May 11, 2023, 8:55 PM

#

Yep., works, and i see apple pay

#

So i'm really not sure what might be wrong for you here

meager flareBOT May 11, 2023, 8:56 PM

#

glacial lark May 11, 2023, 9:02 PM

#

Is there a knows set of checks that take place before displaying the applepay options. If so, is there any way of finding out which condition is not met.? Otherwise it is going to be hard for us to support our customers - asking "why can't I use applepay"?

sweet zinc May 11, 2023, 9:08 PM

#

Really these should be the only conditions that are required for your customers = https://stripe.com/docs/stripe-js/elements/payment-request-button?client=react#mobile-safari

glacial lark May 11, 2023, 9:19 PM

#

there is really no trace or debug mode that can be switched on?

sweet zinc May 11, 2023, 9:25 PM

#

No, there isn't anything like that (which is why it's always tough for us to debug it 😢 )

glacial lark May 11, 2023, 9:27 PM

#

😦

#

are there any javascript calls o the browser I could write t to help narrow the issue down?

sweet zinc May 11, 2023, 9:37 PM

#

Let me think of what else I would suggest...

#

Just to make sure I have the current state - it's working for you on mobile, but not on your laptop right?

meager flareBOT May 11, 2023, 10:30 PM

#

#jimmyt