#chukd
neat gorge
Hello! What do you need help with?
Copy pasting this here for convenience:
Hi Karbi. I'm trying to understand what's the best way to update a routing and bank account number on a Custom Connect account after using a test account number for 'no_account'. I'm having problems updating that info and was told by someone on Stackoverflow that I can't update and have to delete the account first then add a new one. I've posted my question here - https://stackoverflow.com/q/76224998/1186050
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neat gorge
Yeah what was said in stackoverflow is correct - you can't update an existing external account to use a new routing/bank account number
The only way is to create a new one
bronze bane
ok got it. so delete bad one and add the new one.
neat gorge
yup!
bronze bane
does it make any difference which action I take first add or delete?
neat gorge
I don't think it really matters, but personally I'd do the add and then the delete
bronze bane
Why is that?
Haven't looked through the docs yet, I assume Stripe will make the new external account the default if I then delete the old? I'm only keeping 1 external account per Connect account per user.
neat gorge
Ah I hadn't thought about needing to set the default - in that case it's probably better to delete the existing one first and then adding the new one (because we'll set a created external account as the default if one doesn't already exist, otherwise you have to set default_for_currency: true). We talk about this in the API ref here default_for_currency
bronze bane
great! one more question - once I add the new external account, do I need to do anything to have Stripe resend the failed payout? Or will Stripe automatically try and resend it once the external account is in the system?
neat gorge
I believe what would happen is that the funds from the failed payout would be returned to the Stripe account and then payouts would be retried and use the external account that you have
Also just to correct something - the order does actually matter
You need to add the new external account first + set it as the default before deleting the old one (because we don't allow you to delete an external account if it's the default for the currency)
bronze bane
oh ok, good to know. One more question - do you know why I can't add another external account to the Connect account if it's in a different country with a different currency? Here is a scenario - my user has his external account with it's failed payout because of either no_account or account_closed (from test accounts). After payout fails, I ask him to add another external account, but he doesn't have a second bank account from the same country with the same currency as the first. His only other bank account is from a different country. What would I do in this situation as I can't add it as a new external bank account?????????????????
neat gorge
Did you try this already? Do you have a request ID I can look at that shows it failing?
bronze bane
I haven't tried it in a while, but was testing this a while back. I remember I tried doing it in the dashboard as well as the IP with no luck. Given our current conversation, I'll need to add some code right now for the adding then deleting of the external account. I will retry adding a new external account from a different country with a different currency and let you know what happens, but I believe it will fail.
neat gorge
Yeah if you have a request ID i'd be happy to take a look - I know the currencies you can add an external account for also depend on the country of the connected account, so it's possible that's the issue
bronze bane
what's the request id where do I find it?
neat gorge
You should be able to fid it in your dashboard https://dashboard.stripe.com/logs
Alternatively if you share the connected account ID I can try and find it from there
bronze bane
ok I see the request id's starting with 'req_'