benk | Stripe Developers | Page 1

pliant muskBOT May 11, 2023, 12:42 PM

#

silk mural May 11, 2023, 12:42 PM

#

Hi! What's the issue?

sacred sky May 11, 2023, 12:42 PM

#

hi vanya

#

MOTO payment is failing with HTTP 400 when processed through a Test Account connected to a Stripe Platform account

#

I likely know what the issue is since I have seen this before - it sounds like MOTO isn't enabled

silk mural May 11, 2023, 12:43 PM

#

Could you please share the Request ID req_xxx? https://support.stripe.com/questions/finding-the-id-for-an-api-request

pliant muskBOT May 11, 2023, 12:45 PM

#

sacred sky May 11, 2023, 12:46 PM

#

req_ERc2VbdTAcALym

#

it's definitely MOTO not being enabled I think

nova vault May 11, 2023, 12:48 PM

#

👋 stepping in

sacred sky May 11, 2023, 12:49 PM

#

I have run successful MOTO payments on the connected account but connected to a different Test Platform account

nova vault May 11, 2023, 12:50 PM

#

Yeah looks like MOTO hasn't been enabled for this account, you will need to work with our Support team to get that approved/enabled via https://support.stripe.com/contact/login

sacred sky May 11, 2023, 12:50 PM

#

when I connected the Test account to a different Stripe Platform account (all done with the intent of testing) the MOTO fails with 400. So I assume the Stripe Platform account need to be MOTO enabled as well, right?

#

so which account need enabling with MOTO: the connected account or the Platform account or both?

nova vault May 11, 2023, 12:52 PM

#

Well depends on the integration. If you are creating charges via the platform on the Connected Account then you need the platform enabled.

#

But if the Connected Account is creating charges themselves, then they would need it enabled.

#

So you should just explain what your integration is doing to Support and they will enable it appropriately

sacred sky May 11, 2023, 12:53 PM

#

ok thanks!

nova vault May 11, 2023, 12:55 PM

#

Sure!

sacred sky May 11, 2023, 1:05 PM

#

so...

#

your support is now asking me to ask you for this:
Moto is enabled here. As I've mentioned above. The engineers are providing an unknown parameter for the payment method that's why they're getting an error to this.
Can you ask them which command code are they using to create a moto payment?

nova vault May 11, 2023, 1:07 PM

#

That's not how this works. We don't correspond as an intermediary here between our Support team. Ask them to escalate if needed. I can't help you with feature approval here as you aren't authenticated on this server as it is public.

sacred sky May 11, 2023, 1:12 PM

#

I feel your pain but all I can say is tell that to your support team... i don't understand why me as a client have to chase these things

#

and they cannot even find the transaction in question based on the req_ id

sacred sky May 11, 2023, 1:28 PM

#

is there a possibility for someone from your team to contact Stripe support. The person I'm dealing with is really not helpful

#benk