#Bruna Pinto
wild willow
frank isle
slips = boleto in Brazil
amber bone
I see this Subscription was cancelled 4 weeks ago.
frank isle
this subscription is active, but the customer has two other canceled subscriptions
this subscription has a subscription schedule to be canceled on July 11th, but is active now
frank isle
ok, thanks!
finite frost
well the subscription will not cycle and the next invoice will not happen for about 9 hours. The billing_cycle_anchor is set to about 22:00 UTC time
so it seems normal that nothing has happened yet. The subscription creates new invoices at about 22:00 UTC on the 11th of each month, and we're not at that time yet.
frank isle
I understand, but in the settings for sending emails from subscriptions, it is configured to send the bill 2 days before the expiration date. In this case of being sent only 9 hours from now, if she does not pay exactly when it is generated, the invoice status is incomplete, and the student loses access to the application and this is being very frustrating for the students, because they do not receive the ticket in advance. In fact, several are saying that they never receive the slip, and then we have to send them manually.
finite frost
hmm, not too familiar with this, you probably want to work with https://support.stripe.com/?contact=true on these issues, this Discord is more for specific coding questions from developers, we don't have the ability to dig into complex livemode behaviours like this