TheRealYoshi | Stripe Developers | Page 1

mystic shadowBOT May 11, 2023, 7:45 AM

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sharp drift May 11, 2023, 7:45 AM

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hello, you'll want to reach out to https://support.stripe.com/contact/email

Contact Us | Stripe: Help & Support

Find help and support for Stripe. Our support center provides answers on all types of situations, including account information, charges and refunds, and subscriptions information. Get your questions answered and find international support for Stripe.

rose iris May 11, 2023, 7:46 AM

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Sorry tried that already since a week. No one really helped and email support isn't answering mails since days anymore.

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I'm just the technical manager, but the CEO isn't happy anymore and is already figuring out any legal steps. I think so issue could be solved so easily by just sending the money to our stripe account. I don't see the real problem here.

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But there's no real contact available to clarify and sort out.

sharp drift May 11, 2023, 7:50 AM

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i'd suggest following up via the same email. https://support.stripe.com/contact - this is the point of contact to our Support team.

Unfortunately, we can't really help with your question because we mainly help with developers who want to integrate directly with the Stripe API here on this channel

rose iris May 11, 2023, 7:50 AM

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As I said - no answers

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That's not really a glance for reputation of stripe

#TheRealYoshi