isaac.pak | Stripe Developers | Page 1

sleek rainBOT May 10, 2023, 9:19 PM

#

near latch May 10, 2023, 9:19 PM

#

Do you have a Request ID for this error?

Here's how you can find a request ID: https://support.stripe.com/questions/finding-the-id-for-an-api-request

Finding the ID for an API Request : Stripe: Help & Support

Find help and support for Stripe. Our support center provides answers on all types of situations, including account information, charges and refunds, and subscriptions information. Get your questions answered and find international support for Stripe.

sudden nymph May 10, 2023, 9:21 PM

#

Here is one example:
req_owynl6ocaK8HZa

#

I can provide more examples if necessary

near latch May 10, 2023, 9:25 PM

#

Are you seeing any of these happening more recently?

sudden nymph May 10, 2023, 9:26 PM

#

Saw 5 occurrences of this on May 4th

#

Only a total of 7 hits starting from April 28th

near latch May 10, 2023, 9:30 PM

#

Do you have one of those request IDs from May 4th?

sudden nymph May 10, 2023, 9:30 PM

#

req_MaXyvAK2GfgCg4

near latch May 10, 2023, 9:31 PM

#

Digging now. Will circle back when I have some more info

sudden nymph May 10, 2023, 9:32 PM

#

Sounds good, appreciate it!

near latch May 10, 2023, 9:36 PM

#

Does it seem to be coming from a specific type of card? e.g. mastercard, discover, etc.

sudden nymph May 10, 2023, 9:39 PM

#

Let me grab that information

near latch May 10, 2023, 9:41 PM

#

No worries. It looks like the older 500 error was irrelevant (the one you posted first). I'm still digging, but I think this was a brief error that occurred on May 4th that has since been resolved.

sudden nymph May 10, 2023, 9:44 PM

#

Oh gotcha, was there an incident report or anything similar on this by any chance?

near latch May 10, 2023, 9:44 PM

#

that's what I'm checking for right now

sudden nymph May 10, 2023, 9:44 PM

#

Oh awesome, thank you

near latch May 10, 2023, 10:02 PM

#

okay, yeah it looks like it may have been 1 of potentially 2 glitches. I'm having a bit of trouble locating any sort of report, but you can view this from your dashboard to see all the errors that occurred. Most of them are idempotency retries, so the overall number of individual charges should be quite small comparatively: https://dashboard.stripe.com/logs?showIP=false&success=false&method[0]=post&method[1]=delete&path=%2Fv1%2Fcharges&direction[0]=self&direction[1]=connect_in&error_type=api_error

Stripe Login | Sign in to the Stripe Dashboard

Sign in to the Stripe Dashboard to manage business payments and operations in your account. Manage payments and refunds, respond to disputes and more.

sudden nymph May 10, 2023, 10:04 PM

#

Sounds good, appreciate the findings 🙂

#isaac.pak