whovaboi | Stripe Developers | Page 1

warped egretBOT May 10, 2023, 6:31 PM

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fallen igloo May 10, 2023, 6:35 PM

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Quick question - are you the primary/admin user for the account you're logging in with?

winged ravine May 10, 2023, 6:37 PM

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I am the only user of the account

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I am the admin as well

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I can normally sign in to the dashboard and everything using my username/password and passkey. It is only the verification step that fails

fallen igloo May 10, 2023, 6:40 PM

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Hmm...

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Do you also see this behavior if you try in an incognito window?

winged ravine May 10, 2023, 6:40 PM

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The verification part worked until 11 today

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Let me try that and get back to you!

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same on incognito as well

errant sluice May 10, 2023, 6:48 PM

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👋 I'm looking into it. Can you share the id of the account and the full URL you're on so we can have a look?

winged ravine May 10, 2023, 6:48 PM

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Sure. the username is "moongyu.jung@whova.com", and the URL https://connect.stripe.com/setup/s/acct_1N6Hj52VxI7i0w3E/z3GMOs8ddgbh

errant sluice May 10, 2023, 6:50 PM

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Perfect thanks, we're investigating, I'll update you once we figure out what's happening

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Can you try again one more time quickly with a new AccountLink/URL?

warped egretBOT May 10, 2023, 6:50 PM

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winged ravine May 10, 2023, 6:52 PM

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just tried with a new link "https://connect.stripe.com/setup/s/acct_1N6Hj52VxI7i0w3E/iiMDzCWDUYvk", and it didn't work

errant sluice May 10, 2023, 6:52 PM

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thanks, we found one root cause but looks like there might be another one, we're investigating!

winged ravine May 10, 2023, 6:52 PM

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Awesome. I will be here!

errant sluice May 10, 2023, 7:25 PM

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Still working on a fix unfortunately and will take some time but then you will be able to test again, it's nothing you did/caused, just bad luck with a change we made that affected you

winged ravine May 10, 2023, 7:25 PM

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All good. Thanks for the quick update! Hope you have a good day

errant sluice May 10, 2023, 7:27 PM

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have to run but @void pilot on my team will keep you posted when this is resolved!

void pilot May 10, 2023, 7:29 PM

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👋 keeping an eye on this 👍

warped egretBOT May 10, 2023, 7:47 PM

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warped egretBOT May 10, 2023, 8:48 PM

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molten finch May 10, 2023, 9:22 PM

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Hi there 👋 just wanted to pop in really quick to send a message about where we're at. Here's the official verbiage:

Starting from 18:10 UTC, we saw elevated errors on a subset of POST requests to /v1/account/external_accounts and /v1/account. As of 18:50 UTC, new requests should succeed as expected, however requests against objects that were created during this period may continue to fail while we work to fully resolve the underlying issue.

Can you test the workflow you were working with before and see if everything is now working as expected for you @winged ravine?

winged ravine May 10, 2023, 9:33 PM

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@molten finch I was able to link the stripe account as expected. Working good so far. I will keep your message in mind and use newly created requests from now on. Thank you so much!

#whovaboi