zxh

[glass rampart]

Please reach out to Support for Stripe-via-Magento inquiries!

[heavy aspen]

:question: Have a non-technical question, account issue, or need one-on-one support?
We wish we could help, but this community is focused on developers and technical discussions. Our support team will be able to assist you better than we can: https://support.stripe.com/contact

[stark gyro]

oh no

[glass rampart]

Hi, Support has a specialized team which is familiar with Stripe and Magento. Have you tried contacting them?

[stark gyro]

I don't know where to look for them

[glass rampart]

This message

[stark gyro]

ok they made me wait for the mail, too slow

This is the third time I report this kind of problem, and the previous few times I couldn't solve it

[glass rampart]

They need to route to the correct team to help you, so please be patient

[stark gyro]

ok

[glass rampart]

Sorry to hear your frustration but really that's the fastest path forward