Arizona USER | Stripe Developers | Page 1

verbal cometBOT May 10, 2023, 3:48 AM

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formal mountain May 10, 2023, 3:49 AM

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Can you share the request ID (req_xxx) where you faced the error? Here’s how you can find it: https://support.stripe.com/questions/finding-the-id-for-an-api-request

bold mist May 10, 2023, 3:49 AM

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I'm using stripe with Reinvent mycloudbill.com

formal mountain May 10, 2023, 3:51 AM

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Where did you see error code 1001? Stripe doesn't have this error and our error code looks like this: https://stripe.com/docs/error-codes

bold mist May 10, 2023, 3:56 AM

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It's in the software that's using stripe to process payments

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My stripe rep asked me to ask the question on here. The other software company told me it was a stripe issue

formal mountain May 10, 2023, 4:00 AM

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Can you share the screenshot of the error?

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Do you have a Payment Intent ID (pi_xxx) associated to this error?

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It's likely that the Reinvent re-maps Stripe error code into their own, which we have no idea what 1001 error in their mapping means

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If you are able to provide the Payment Intent ID (pi_xxx), I can check the reason of failure from Stripe for you

verbal cometBOT May 10, 2023, 4:11 AM

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bold mist May 10, 2023, 4:15 AM

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I'll reach back out to Reinvent as well

hot meteor May 10, 2023, 4:19 AM

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👋 taking over here

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Um this isn't a response code from Stripe. Do you have access to your Stripe Dashboard? Do you have any Id from it?

bold mist May 10, 2023, 4:25 AM

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I don't show any failed attempts in Stripe. They must not have setup correctly. I have an email back into them on this.

#Arizona USER