Lyncor | Stripe Developers | Page 1

shut turtleBOT May 10, 2023, 1:32 AM

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warm lily May 10, 2023, 1:34 AM

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What type of connected account (Standard, Express, Custom) are you using? Where do you expect the connected accounts to see those information? Is it at Dashboard or the API response?

sacred shard May 10, 2023, 1:35 AM

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Our merchants are connected using Express accounts.

We expect the connected accounts to be able to see the information in their list of transactions from us in their Stripe dashboard.

warm lily May 10, 2023, 1:40 AM

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Thanks for sharing. Metadata and customer information won't be shown in the Express dashboard.

For description, it's possible to be use the custom description for charges and transfers. You may reach out to Stripe Support to enable this feature: https://stripe.com/docs/connect/customize-express-dashboard#set-custom-descriptions

sacred shard May 10, 2023, 1:45 AM

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What's involved in enabling this feature?

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Unfortunately our merchants are unable to reconcile the payments with the people making them, so they can't tell who's paid for what. It's a bit of a mess currently!

warm lily May 10, 2023, 1:46 AM

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By enabling this feature, you're able to set the custom description the Activity feed instead of the default description Payment on {YOUR_PLATFORM}

sacred shard May 10, 2023, 1:46 AM

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Is there an extra cost? Why's it not enabled by default?

warm lily May 10, 2023, 1:48 AM

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Not all platforms would like to expose this level of detailed description to their connected account

sacred shard May 10, 2023, 1:48 AM

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Right, okay. Could you please enable it for ours?

warm lily May 10, 2023, 1:48 AM

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As mentioned in the earlier chat, you'd need to reach out to Stripe Support to enable this feature as described in the guide: https://stripe.com/docs/connect/customize-express-dashboard#set-custom-descriptions

sacred shard May 10, 2023, 1:49 AM

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Okay, I'll do that. Thanks for your help.

#Lyncor