#lilsheep

1 messages · Page 1 of 1 (latest)

scarlet meteorBOT
spark junco
#

Do you have 2 example Subscription IDs I can look at? Ideally in a test environment, but 2 live mode subscriptions would work too

weak summit
#

failing one: sub_1N5sm8JuTPaOXodeFsiS2iHU
success one: sub_1N5tzxJuTPaOXodePFvAvMpH

#

Let me know if you want more than one failign one

#

These are in dev

#

Let me know if you want prod subscriptions

spark junco
#

Taking a look now

weak summit
#

Thanks!

weak summit
#

I'm wondering if the issue in prod is actually different and what I saw in dev was a fluke

#

If you want prod ID's I Can give you some ?

#

It says they're cancelled because of void_invoice but I don't know what that means?

spark junco
#

So it looks like, since you are setting payment_behavior: "default_incomplete" on the Subscriptions, automatic payment is not being attempted. In one case, your integration explicitly attempted payment, but in the other it didn't

weak summit
#

Thank you so much! I can't figure out why that is from the code.. BUT
I am confused and wondering if this is different than what we're seeing in prod.

Do you know what could trigger an invoice to become void_invoice?

spark junco
#

Either your integration explicitly voided the invoice, or the customer didn't pay and it auto-transitioned to void

weak summit
#

Hmm how do you explicitly void an invoice

spark junco
weak summit
#

Is that the only way?

spark junco
#

Aside from the automatic voiding that happens after an invoice remains unpaid, yes

weak summit
#

I really appreciate you're thorough answers!

Do you think you can help me a little bit more:

Can you tell me why this prod invoice was cancelled?

pi_3N329VJuTPaOXode1c3cyBgw

spark junco
#

Because the Invoice was voided after non-payment, looks like

weak summit
#

Thank you