#KenSavage
fossil dagger
Do you want to cancel the 6 subscriptoins, or just update them to the new $39 price?
fast muralBOT
mild frigate
Hi guys
I want them to get charged $39 and not $99 during their 2nd month and going further. What ever is the correct way. I'll email them individually to notify them.
vestal frigate
Hi there 👋 taking over, as my colleague needs to step away
Give me a few minutes to get caught up.
The simplest way to do this would be to cancel the subscriptions and recreate them. Is that a thing that would work for you? Or is there some need for keeping these exact subscriptions intact?
mild frigate
Sure. I'm fine with that. How do I cancel the subscription of these 6 in the dashboard?
I can then email them the good news that the pricing has dropped.
thx for your help @vestal frigate
vestal frigate
Sorry for the missed question. You can navigate to each Subscription view and click on the Actions dropdown menu at the top right
vestal frigate
That looks like the Customer view. You need to look at the actual subscription
mild frigate
ohhhhh
Updating subscription won't work?
I have to cancel their subscription and tell them to resubscribe via the website again?
vestal frigate
Like I said, you can do either, it just depends on what you want and how you want to handle prorations. Are you using the API at all? Or are you exclusively using the Dashboard?
You should really create a test subscription first and make sure you know how it will behave before making adjustments to live subscriptions
mild frigate
The website uses the API with my developer.
vestal frigate
I would really recommend testing this before you modify live mode subscriptions.
