ZoiaND

[umbral bison]

Quick clarification - when you say "during the scheduled phases" are you talking about a subscription schedule that has been created but the subscription has not yet started?

[hasty musk]

no, I start subscription and simulate scheduled phase with test clock. So during the scheduled phase I take a look to the customer portal and see no "cancel" button there

[umbral bison]

Can you share an example Subscription/Schedule ID that doesn't show the cancel button so I can take a closer look?

[hasty musk]

sub_1N5sWzFzLRjxCVbj525TTYVW

[umbral bison]

👍 give me a few minutes to take a look

Ah I missed this earlier - looks like the cancellation of Subscription Schedules is currently not possible through the customer portal at all (https://stripe.com/docs/customer-management#customer-portal-limitations)

I can flag it as feedback to the team to fix, but unfortunately there isn't really a way around that at the moment

[hasty musk]

but we could do it via api, right?

[umbral bison]

You could build a cancel button yourself in your own UI that cancels the subscription schedule, yes

[hasty musk]

or another possibility: our phase degrades subscription price to 0. If I pause subscription instead defining a schedule, can the customer cancel paused subscription in his portal?

[umbral bison]

When you say "paused" are you talking about setting pause_collection on the Subscription (https://stripe.com/docs/api/subscriptions/update#update_subscription-pause_collection)

[hasty musk]

yes, it was the first thought, that I could do that

[umbral bison]

Yeah those types of Subscription should still be able to be canceled through the Customer Portal