benk | Stripe Developers | Page 1

polar galeBOT May 9, 2023, 10:46 AM

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maiden harness May 9, 2023, 10:49 AM

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Hi
Can you share more details about this please.
Can you share your platform accountId, the connected Account Id and what transaction are you referring to as an example ?

rotund hill May 9, 2023, 10:59 AM

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sure give me a minute

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Platform Account: ca_Ne4UJyIQ3Ud86ut7F9TgioJqHqSOlOI6
Connected Account: ca_Nh6zZrA5SXzM8gMaDio5G79qYdC3UwaI

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and the PaymentMethod in question is: pm_1N4Ot1E8WjBrG30CDUJOfhgp

maiden harness May 9, 2023, 11:25 AM

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thanks for sharing, let me check.

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and the PaymentMethod in question is: pm_1N4Ot1E8WjBrG30CDUJOfhgp
This is the payment method, I need to payment_intent Id (of the payment/transaction)

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I see only this charge, is this the one you are referring to ?

rotund hill May 9, 2023, 11:38 AM

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no, that's the charge of the Platform Account without a connected account

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the pm I sent was from a connected account

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here is the payment intent: pi_3N4Ot2E8WjBrG30C1AQnGgms

maiden harness May 9, 2023, 11:47 AM

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This PaymentIntent was made on this account acct_1N45tQE8WjBrG30C and not the one you provided to me earlier. You can find the transaction on their dashboard:
https://stripe.com/acct_1N45tQE8WjBrG30C/test/payments/pi_3N4Ot2E8WjBrG30C1AQnGgms

random pond May 9, 2023, 11:50 AM

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👋 taking over for my colleague. Let me know if there's any follow-up Qs I can answer!

rotund hill May 9, 2023, 11:52 AM

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yes, that AccountId is correct - since this is a Stripe Connect platform transaction

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the acct_1N45tQE8WjBrG30C is the connected account's identifier - this is NOT a standard Stripe processing

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to my understanding the Stripe Connect platform account can have a number of "connected" accounts and each of these connected accounts will generate an AccountId ("acct_ "). This new "acct_" is then used to process the transaction with Stripe API instead of the usual "ac_" identifier

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when you process a standard Stripe transaction using the "ac_" account identifier, these transactions will be visible in that Stripe account's Dashboard (section Payments)

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with a Stripe Connect processing the Platform Account (think of it as a parent account) will have visibility of these connected transactions but I would have expected for the connected account (think of it as the child account) to also have access to these connected transactions

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can someone confirm the above please?

random pond May 9, 2023, 12:06 PM

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what type of connected accounts do you have?

rotund hill May 9, 2023, 12:08 PM

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Stripe Connect Standard

random pond May 9, 2023, 12:09 PM

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if the Connected Account is a Standard account, they can use their own secret key to use it with their API and look at the transactions happening on their account or they can visit their own dashboard

rotund hill May 9, 2023, 12:14 PM

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how do I check if the cnnected account is a Standard account?

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this is the thing: when I log into this connected account I cannot see any of the processed transactions through the Connected platform.

polar galeBOT May 9, 2023, 12:17 PM

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quartz arrow May 9, 2023, 12:17 PM

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Hi! I'm taking over my colleague. Please, give me a moment to catch up.

rotund hill May 9, 2023, 12:17 PM

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Hi! sure no problem

quartz arrow May 9, 2023, 12:20 PM

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rotund hill how do I check if the cnnected account is a Standard account?

Could you please share the account ID?

rotund hill May 9, 2023, 12:23 PM

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acct_1N45tQE8WjBrG30C

quartz arrow May 9, 2023, 12:24 PM

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rotund hill how do I check if the cnnected account is a Standard account?

It depends how you created it.

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Yes, this is a standard account.

quartz arrow May 9, 2023, 12:25 PM

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rotund hill this is the thing: when I log into this connected account I cannot see any of th...

Could you please share an example PaymentIntent ID? pi_xxx

rotund hill May 9, 2023, 12:25 PM

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I have simply registered for an account. I created 2 accounts: one to be the Connect platform account and the 2nd for being "connected" to the platform account

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sure give me a sec

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pi_3N4Ot2E8WjBrG30C1AQnGgms

quartz arrow May 9, 2023, 12:35 PM

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How did you connect them?

quartz arrow May 9, 2023, 12:36 PM

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rotund hill pi_3N4Ot2E8WjBrG30C1AQnGgms

I see this PI is made on the connected account. Where do you expect to see it?

rotund hill May 9, 2023, 12:38 PM

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I connected the account using your API. We are in the process of implementing Stripe Connect so we can onboard all our exiting and new clients (we are a processing platform).

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Yes the PI was made on the connected account that's the point isn'tit?

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we were told by Stripe reps that if we "connect" our existing clients who have Stripe merchant account, then for each processed connected transactions, us as the platform will get a sort of kick-back rate or financial reward. That's the whole point

quartz arrow May 9, 2023, 12:42 PM

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Yes, you can use the application fee to collect fees from connected accounts transactions: https://stripe.com/docs/api/payment_intents/create#create_payment_intent-application_fee_amount

rotund hill May 9, 2023, 12:44 PM

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to your question how we are connecting the account(s), we use your API:
https://connect.stripe.com/oauth/authorize

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I'm not really interested in the nitty-gritty details of the financial side of things as a dev but I would like to understand why the connected account transactions are not visible on the connected account's Dashboard? Is that expected?

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these transactions are only visible on the platform account Dashboard in the Connect section

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this is the Platform Account Dashboard

quartz arrow May 9, 2023, 12:47 PM

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This is not expected. Let me check.

rotund hill May 9, 2023, 12:47 PM

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you can see there the "connected" accounts

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and I can see their connected transactions on the Platform Account

quartz arrow May 9, 2023, 12:48 PM

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You should see it here: https://dashboard.stripe.com/test/payments/pi_3N4Ot2E8WjBrG30C1AQnGgms

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When you login with your connected account.

rotund hill May 9, 2023, 12:49 PM

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nope

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this is what I see

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could it be because I connected the same account a number of times to the platform during testing?

quartz arrow May 9, 2023, 12:53 PM

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That's not the right account.

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I recommend you create a connected new account with new email address.

rotund hill May 9, 2023, 12:56 PM

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and then just connect again with the platform? What is the expected behaviour for connected accounts then, can you confirm?

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should the platform account have access to the connected transactions in the dashboard?
should the connected account have access to the connected transactions in the dashboard?

quartz arrow May 9, 2023, 12:57 PM

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You can either create it via API: https://stripe.com/docs/api/accounts/create

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Yes
Yes

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But are you sure you can't login into the correct connected account?

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The AsperatoDev

rotund hill May 9, 2023, 1:01 PM

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I'm checking that as part of the sanity check...

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it's definitely the account I connected as the pk and sk keys do match

inland iris May 9, 2023, 1:13 PM

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Hi there 👋 jumping in as my teammate needs to step away. There is a bit of history to this thread and I've only had a chance to skim it, but my understanding is you're creating/processing a Payment Intent using a Connect flow, but aren't seeing that payment in the dashboard for the Connected Account.

Since you're working with Standard Accounts, you should be using Direct Charges and those should be displayed in the dashboard of the Connected Account.

Can you share (or reshare) the ID of a Payment Intent that you created for a Connected Account but aren't seeing in their dashboard that I can take a closer look at?

rotund hill May 9, 2023, 1:20 PM

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hi

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sure

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pi_3N4Ot2E8WjBrG30C1AQnGgms

inland iris May 9, 2023, 1:22 PM

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Thank you, taking a look

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I see at least of page of payments in the dashboard for the Connected Account that was used for that Payment Intent, can you please double check the Account ID you're using for the Stripe-Account header matches the one you expect to be using and matches the account who you're looking at the dashboard for?

rotund hill May 9, 2023, 1:29 PM

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as I said earlier I did use the same account to be connected a number of times to the same platform during testing

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each of these connections generated a different acct AccountId

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could it be that is causing the issue?

inland iris May 9, 2023, 1:30 PM

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No, the Payment Intents are shown in the dashboard of the Account that they belong to, I do not see an issue here so far.

rotund hill May 9, 2023, 1:31 PM

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are you able to confirm the email account associated with the connected account you are seeing?

inland iris May 9, 2023, 1:32 PM

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Many Stripe accounts can be associated with a single email address.

rotund hill May 9, 2023, 1:37 PM

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is it possible to check the "acct_" value from the connected account's Dashboard?

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I can only find the sk_ and pk_ API keys

inland iris May 9, 2023, 1:41 PM

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Yes, it can be seen near the top right of this page:
https://dashboard.stripe.com/settings/account

Stripe Login | Sign in to the Stripe Dashboard

Sign in to the Stripe Dashboard to manage business payments and operations in your account. Manage payments and refunds, respond to disputes and more.

rotund hill May 9, 2023, 1:45 PM

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thanks!

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that's odd. the pk and sk values do match the account details for when the account was being connected in the past few days. But the acct I have stored in my database is not the same as the one in the Stripe Dashboard

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so I think I'm going to create a new Stripe account and try and connect that as part of the test

inland iris May 9, 2023, 1:49 PM

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You should not be worrying about secret or public key values of your Connected Accounts when working with Connect. The ID of the account is the only value you need.

rotund hill May 9, 2023, 1:51 PM

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yes I know

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thanks for the help, will try and re-test the process now

inland iris May 9, 2023, 1:53 PM

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👍 sounds good!

#benk