rrpoliticalanalyst | Stripe Developers | Page 1

untold wagonBOT May 9, 2023, 6:21 AM

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cloud prism May 9, 2023, 6:21 AM

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Hi! Can you share the request ID (req_xxx)? Here's how you can find it: https://support.stripe.com/questions/finding-the-id-for-an-api-request

Finding the ID for an API Request : Stripe: Help & Support

Find help and support for Stripe. Our support center provides answers on all types of situations, including account information, charges and refunds, and subscriptions information. Get your questions answered and find international support for Stripe.

pallid ocean May 9, 2023, 6:22 AM

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Website is hosted in India, address is of India, Stripe account is Indian why I am getting this error

cloud prism May 9, 2023, 6:22 AM

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Share with me the request ID or paymentIntent ID so that I can take a look.

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Also you might want to check the Connect availability in India: https://support.stripe.com/questions/stripe-india-support-for-marketplaces

Stripe India support for marketplaces : Stripe: Help & Support

Find help and support for Stripe. Our support center provides answers on all types of situations, including account information, charges and refunds, and subscriptions information. Get your questions answered and find international support for Stripe.

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For example, if the platform is outside India, applcation_fee isn't allowed for direct charge

pallid ocean May 9, 2023, 6:28 AM

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There is no records in logs

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Only 3 April records are showing

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📎 message.txt

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Please check if this can help

cloud prism May 9, 2023, 6:32 AM

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Is this the correct paymentIntent? I don't see a last_payment_error in this paymentIntent

pallid ocean May 9, 2023, 6:59 AM

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yes

📎 message.txt

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I have tried again

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Even I have tried with Indian test credit card

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📎 message.txt

cloud prism May 9, 2023, 7:05 AM

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Thanks for the ID, and I can see the error message

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Like I explained earlier, if platform is outside India, application_fee isn't allowed for direct charge. This is is one of the limitation of Connect support in India.

pallid ocean May 9, 2023, 7:21 AM

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As I have mentioned you that the platform is Indian, Website hosted is in India, Currency is Indian

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Can you tell me where I can check that the platform is outside or Indian

cloud prism May 9, 2023, 7:22 AM

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No the platform isn't based in India. it's based in Romania.

pallid ocean May 9, 2023, 7:23 AM

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How can I check

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and how to transfer to India

cloud prism May 9, 2023, 7:26 AM

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The platform country info is not accessible in your Dashboard, and you can't change the platform's country.

pallid ocean May 9, 2023, 7:26 AM

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by platform you mean website?

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or the stripe account?

cloud prism May 9, 2023, 7:27 AM

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WPIndeed Development is your platform

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https://dashboard.stripe.com/settings/apps you can find it here.

Stripe Login | Sign in to the Stripe Dashboard

Sign in to the Stripe Dashboard to manage business payments and operations in your account. Manage payments and refunds, respond to disputes and more.

pallid ocean May 9, 2023, 7:29 AM

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That is the extension I am using

cloud prism May 9, 2023, 7:31 AM

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Yes, An extension is a platform to your account. which is able to make API request on your account on behalf you.

pallid ocean May 9, 2023, 7:47 AM

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Ok, What option do I have?

cloud prism May 9, 2023, 7:49 AM

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What do you want to achieve?

pallid ocean May 9, 2023, 7:49 AM

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Setup the stripe to make payment

#rrpoliticalanalyst