Monkey D. Luffy | Stripe Developers | Page 1

broken surgeBOT May 9, 2023, 5:34 AM

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stray rapids May 9, 2023, 5:34 AM

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hello! how can I help?

lavish karma May 9, 2023, 5:34 AM

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Hi I am facing an issue with stripe terminal

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I am getting above error even though I have connected with Same Network

stray rapids May 9, 2023, 5:40 AM

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what's your device? is it the wise pos e?

lavish karma May 9, 2023, 5:41 AM

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Yes

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BBPOS WISEPOS_E

stray rapids May 9, 2023, 5:45 AM

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have you gone through the troubleshooting steps here? https://stripe.com/docs/terminal/readers/bbpos-wisepos-e#troubleshooting

lavish karma May 9, 2023, 5:50 AM

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Note: It's a web application and Both devices are connected to the Same Internet. Even In stripe, it's showing the device is online.

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midnight yarrow May 9, 2023, 6:00 AM

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Have you checked the steps provided in https://support.stripe.com/questions/terminal-connectivity-issues ?

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Like ensuring the following protocols, ports, and IP addresses are allowlisted within your LAN:

TCP port 4443
TCP port 443 (HTTPS)
UDP port 53 (DNS)

And all the domains listed on https://stripe.com/docs/ips must be allowlisted within your firewall settings.

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The online status in the Dashboard means Stripe is able to connect from Stripe server, but it doesn't mean that it can be connected from your application's local network if protocols, ports or IP addressed are blocked within your LAN

broken surgeBOT May 9, 2023, 6:12 AM

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lavish karma May 9, 2023, 6:22 AM

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"""And all the domains listed on https://stripe.com/docs/ips must be allowlisted within your firewall settings"""

Which Firewall Is it web application firewall on server or local device firewall?

Domains and IP addresses

Ensure your integration is always communicating with Stripe.

dull cape May 9, 2023, 6:24 AM

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Hi there, the firewall of the network where the reader is connected to.

#Monkey D. Luffy