#ghost-account-debitcard

1 messages · Page 1 of 1 (latest)

glossy juncoBOT
wary osprey
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Hello! Can you clarify what you mean by that? A connected account won't have a bank account unless one has been added for it

ancient sage
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A user can add cards as a payout method as well as bank accounts right ?

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Can a user add only a card payout method instead of a bank account ?

wary osprey
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Yup a card can be used as a payout method - and yes, a connected account could JUST have a card payout

ancient sage
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How can I add a test card payout when onboarding ? I don't seem to have an option for it

glossy juncoBOT
jovial hazel
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@ancient sage what type of account are you using?

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ghost-account-debitcard

ancient sage
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connect

jovial hazel
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I need to know the account type: Custom, Standard or Express?

ancient sage
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express

jovial hazel
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When you use Express, you can add a debit card directly as part of onboarding, there's the option in the UI to either enter a bank account or a debit card

ancient sage
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I don't seem to have this option, let me delete the current express account and try again

jovial hazel
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debit card is for Instant Payouts and it's only supported in a few countries like the US for USD Payouts

ancient sage
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Is there a way to disable this ?

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We would prefer to use only bank transfers

jovial hazel
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No that's not possible to disable it

ancient sage
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The only way for me to test card payouts would be to change my currency to USD ?

jovial hazel
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not entirely sure what you call "my currency" unfortunately.

ancient sage
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Please allow me a few mins to quickly try something just to make sure I haven't set things up wrong

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Hi, I just checked

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I don't see the option for adding a card

jovial hazel
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I would need a lot more details than this to help you. What country is the account created in? What country is the platform in? Which currency are you using to add a bank account or debit card?

ancient sage
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The account is created in the UK, but I don't seem to have an option to change it to US

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The platform is based in UK, but we want to use EUR as our default currency for payouts

jovial hazel
ancient sage
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So as we are doing EUR and not USD, an express account can only ever add a bank account ?

jovial hazel
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yes

ancient sage
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Alright, thank you for clearing this up

jovial hazel
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sure thing, sorry I didn't realize you were doing a different currency at first