hendrid

[plush barn]

Hello 👋
Typically our support team should be able to help look into declines for you via
https://support.stripe.com/?contact=true

Can you share the example PaymentIntent ID and provide context on what seems unusual?

[willow flame]

Thank @plush barn , somes samples
pm_1N4nhcC4rroAcPLIIlB8bh05
pm_1N5GkaC4rroAcPLIHgsPs06Y
pm_1N5FWdC4rroAcPLIZ9S38v2y

The rare here is all those cards are not expired

[plush barn]

Where exactly are you seeing payment rejections? Can you share those examples instead?

[willow flame]

Those payment was make with active card, and are rejected for Expired card

[plush barn]

Can you share the PaymentIntent ID? Should start with pi_xxx

[willow flame]

Sure,
pi_3N5UjyC4rroAcPLI0mqTvxVW

Another one
pi_3N5FWeC4rroAcPLI05lzmYUg

[plush barn]

Yeah seems like this is the response that the issuing banks are sending us.
I looked at our logs and confirmed that we passed the correct expiry date information to them.

You'd want to check with the issuer about this.

[willow flame]

Yes sure, how we do that?

[plush barn]

You'd want to tell your customers to talk to their bank or issuer they received the card from

[willow flame]

Um ok, thank you @plush barn 🙏