#Lozzzko
errant vessel
blissful spade
👋 happy to help
first thing's first, in the first Checkout Session did you set this parameter https://stripe.com/docs/api/checkout/sessions/create#create_checkout_session-payment_intent_data-setup_future_usage
we're not talking about subscriptions though right?
main thicket
sorry for not mentioning it, we are talking about a subscriptions model (we have the customer card on file) and they are making a second purchase or upgrading
blissful spade
is the second purchase also a subscription? or a one-off purchase?
main thicket
addition to the subscription i.e. the customer are buying one more license, which will be added to their subscription
blissful spade
so it's another quantity?
main thicket
yes, according to my dev team it's possible and this is the reason we are not directing the customers whom we have cards on file to the Stripe checkout session, but we are keeping the customer in our app - making an inapp purchase
blissful spade
main thicket
yes that's very useful and my question is if the payment fails ( in our case we won't direct the customer to stripe checkout) for example not enough balance, are we getting the reasons for the failed payment in order to show it to the customer?
blissful spade
and instead of Checkout Session you should leverage the Customer Portal https://stripe.com/docs/customer-management after the first Checkout Session
main thicket
in the customer management if I correctly understand our support can monitor & manage the customer's accounts?
Are they going to see payment attemts and reasons for failure if they fail?
blissful spade
no, this is a Portal for your own Customers to manage their Payment Methods, their Subscriptions etc...
main thicket
ok, are they going to see if they have failed payment attempts there?
blissful spade
no, but Stripe can send them emails about their failed payments
blissful spade
you can configure it here https://dashboard.stripe.com/settings/billing/automatic
main thicket
let me know if I can leave a review somewhere, this is the second time you've been helping me alot!