alvinckf87 | Stripe Developers | Page 1

tardy troutBOT May 8, 2023, 9:36 AM

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opaque kiln May 8, 2023, 9:36 AM

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hi! not sure, it's best if you just treat it as a generic string in any code you have.

turbid lintel May 8, 2023, 9:37 AM

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problem is the bank told my customer the ARN shall be in 21 numbers in total

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but what generated now is with aplhabets

opaque kiln May 8, 2023, 9:39 AM

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what specific problem is it causing?

turbid lintel May 8, 2023, 9:46 AM

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customer not receiving the refunded money after 7 working days, and his bank agent request us to provide the ARN. And he has been told that the ARN shall in 21 numbers form.

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customer now question us why the provided ARN is not in numbers form.

opaque kiln May 8, 2023, 9:52 AM

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maybe the bank is mistaken about the format

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ultimately I don't know, I'm a developer and this is a chat for developers, if you have a specific question about a livemode payment problem it's best to write into https://support.stripe.com/?contact=true for help

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