#stripe_connect_platform

1 messages · Page 1 of 1 (latest)

brave slateBOT
cedar hornet
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Hi. Discord is busy. Please give me a minute to catch up

bleak tinsel
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My personal request is this:
req_IkNUlcbcoUebvr

But that is on a US-based, connected Stripe account

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But the customer's issue is on his account. I'm working on getting the account_id for that customer.

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In general, is the issue the location of the Stripe account or just an issue that Klarna never works with EUR

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Got it! Is it OK to send you a Stripe account ID?

cedar hornet
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Depending on location, Stripe users can accept Klarna payments from customers in the following countries, provided the presentment currency matches the currency of the customer’s country, as detailed in payment options:

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So given that the account is US, you can accept payments in Klarna from US customers

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And USD must be used

bleak tinsel
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I am the platform

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I do not want to accept Klarna payments

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My connected customer wants to accept Klarna payments

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Here is a request the connected Stripe account made that worked.

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req_YeXoV0ucmghVHM

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Where do I find where THAT account is based,

cedar hornet
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You should be able to see it on your dashboard

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or retrieve the account with the api

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then inspect the country field

bleak tinsel
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I am confused. Am I unable to see failed requests in the logs from my platform? I only see the successes which isn't so helpful since he is emailing me the error but I cannot view the request that caused the error. Can you view the request that caused the API error?

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I get no filters and only see successful requests. I once requested that but for some reason we can't get platform controls. ???

no_filter.png
cedar hornet
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Filter by connect requests

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Click the more button

bleak tinsel
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No filter. See image

cedar hornet
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You're in test mode

bleak tinsel
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He is in testmode

cedar hornet
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What does the rest of the page look like

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You just screenshotted the top

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There should be a more button

bleak tinsel
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same issue in livemode. no filter, no filter by Connect. nada

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I don't want to send PII

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There is nothing on the page to filter or view by only connect logs

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Yeah, I would really love more availability of data in that view to help me resolve customer issues without doing a Zoom call with the customer.

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Again, I recall having this issue a few months back and requesting "platform controls" and being denied - maybe b/c we are standard connect? I do not recall but I know he is emailing me an error that I cannot see and am having a hard time re-creating. I would love to see the request. But for now, can YOU see the request that resulted in the error I sent that he sent to me that Klarna does not work on EUR which is weird if he is EUR.

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Can you confirm the country of that connected account. I cannot get to it in my view.

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That would help me understand the issue. Is he a US account or ????

cedar hornet
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You can check this yourself

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Based on the request you sent it's a US account

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But again you can check this yourself in the future

bleak tinsel
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Got it. Yeah, I get that he is US based so that is the issue!

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"country": "US",
"default_currency": "usd",

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I have to check our code and make sure I am passing in the country of the account and not just defaulting to US!

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OK, thank you!

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One last thing

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Am I correct that a good solution for Stripe account owners in the US wanting to accept Klarna in EUR is to:
1.) Create a 2nd Stripe account based in the EUR if you have a EUR presence so that you can take in payments in that presentment

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I imagine that's what I will tell him to do.