Rahul1998 | Stripe Developers | Page 1

high larkBOT May 5, 2023, 6:59 PM

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marsh mural May 5, 2023, 6:59 PM

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Hm interesting. But if they're existing users, why did they need to go through the onboarding form again?

hoary pike May 5, 2023, 7:00 PM

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They are existing stripe users that are trying to complete the onboarding flow of a new connect account.

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Our platform creates a new connect account for our customers and lets stripe take over the collecting information flow. We request a onboarding URL from stripe and redirect the customer to that page

marsh mural May 5, 2023, 7:05 PM

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So the endless loading is happening on newly created connect accounts?

hoary pike May 5, 2023, 7:06 PM

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No, it's happening for existing accounts.

That is why it is so odd, if a new stripe account is created during the onboarding flow, everything works fine...

marsh mural May 5, 2023, 7:07 PM

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I don't understand then. Why would an existing account go through the onboarding flow? That doesn't make sense

hoary pike May 5, 2023, 7:10 PM

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This is the API that generates the Connect onboarding URL https://stripe.com/docs/api/account_links. The first page that the user lands on when directed to the link is to create a new account of login with an existing email.

Stripe API reference – Account Links – curl

Complete reference documentation for the Stripe API. Includes code snippets and examples for our Python, Java, PHP, Node.js, Go, Ruby, and .NET libraries.

marsh mural May 5, 2023, 7:12 PM

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I understand, but Account Links are meant for brand new accounts to onboard and collect info

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They're not meant for existing accounts that have already been fully onboarded

hoary pike May 5, 2023, 7:13 PM

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This is a brand new standard connect account.

marsh mural May 5, 2023, 7:13 PM

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But you told me right here the error is happening on existing accounts... #1104120109687111791 message

hoary pike May 5, 2023, 7:14 PM

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New standard connect account and existing Stripe account. Sorry about the misunderstanding.

marsh mural May 5, 2023, 7:15 PM

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Ok. So the existing account you're referring to is just the platform account under which you're creating new standard accounts?

hoary pike May 5, 2023, 7:15 PM

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My fault, I responded poorly for that question.

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The existing account can be any stripe user. For example, I have my own stripe account. I generated a new standard connect account under our platform account. I want to complete the onboarding flow for this new standard connect account. However, when I try to login with my own stripe account, I am stuck in this screen.

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according to the network logs, ajax/connect/seamless_standard/associate_user/<account-id> api returns with "This action requires additional permissions"

marsh mural May 5, 2023, 7:21 PM

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Weird

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Can you share your account id where you're having these login issues?

hoary pike May 5, 2023, 7:22 PM

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Yes, acct_1N4F9Y2YzfEXG0iM is the new standard connect account. Will you need the platform account id as well?

marsh mural May 5, 2023, 7:23 PM

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I can get it from that

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That verification code above is for when you try to log in to your platform account?

hoary pike May 5, 2023, 7:29 PM

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No, it's when I try to get started with the new standard connect account onboarding flow.

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I have no issues logging in to the platform account.

marsh mural May 5, 2023, 7:31 PM

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Ok and that screenshot of the verify your login page is in the onboarding flow (Account Links)?

hoary pike May 5, 2023, 7:31 PM

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Yep

marsh mural May 5, 2023, 7:32 PM

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Got it

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Sorry it took so long for me to put this together

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This is weird though

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Let me rope in a colleague to help take a look

hoary pike May 5, 2023, 7:34 PM

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No problem, it is a very odd issue. We recently updated our API SK, but we do not see how it can be related. All other actions/payments are running smoothly after the key update.

marsh mural May 5, 2023, 7:36 PM

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Gotcha

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Will get back to you when I hear more from my colleague

hoary pike May 5, 2023, 7:37 PM

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Thanks!

green plinth May 5, 2023, 7:50 PM

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Hey there @hoary pike -- i'm helping @marsh mural look into this

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Are you explicitly trying to associate this new account with your existing dashboard user account, or is this incidental?

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I'm curious whether this is the actual problem, or an intermediary problem you're having while trying to support a user who is having other issues while onboarding

hoary pike May 5, 2023, 7:52 PM

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This is the actual problem. Our users and us are getting blocked at this step.

green plinth May 5, 2023, 7:53 PM

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You users are also getting an onboarding link from you for a new account and trying to log in to their existing dashboard user accounts, and describe this same issue you're having?

hoary pike May 5, 2023, 7:53 PM

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Yep

green plinth May 5, 2023, 7:53 PM

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Ok, thanks for clarifying

hoary pike May 5, 2023, 7:53 PM

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We also reproduced with other coworkers

green plinth May 5, 2023, 7:54 PM

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For your own case, is the account you're logging into the same one associated with the platform?

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or a different/separate dashboard user account?

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(trying to be clear here to distinguish stripe accounts from dashboard user accounts)

hoary pike May 5, 2023, 7:55 PM

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Yes, I tried one user account that is associated with the platform and one user account that is not associated with the platform.

green plinth May 5, 2023, 7:58 PM

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Perfect, thanks.

green plinth May 5, 2023, 8:38 PM

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Quick update, we can repro and we're looking into this.

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Thanks for letting us know

high larkBOT May 5, 2023, 8:46 PM

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hoary pike May 5, 2023, 9:04 PM

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Thank you for the update!

neon vale May 5, 2023, 10:38 PM

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@hoary pike I was informed that we deployed the fix, can you try now?

hoary pike May 5, 2023, 10:41 PM

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It works now! Thank you so much!

#Rahul1998