Hackerman-declines | Stripe Developers | Page 1

solid bobcatBOT May 5, 2023, 5:12 PM

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onyx vapor May 5, 2023, 5:12 PM

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Hi 👋

Can you share the ID of the payment as text? I can't use screenshots

round geyser May 5, 2023, 5:13 PM

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pm_1N4RivC4rroAcPLICWMW5Bgk

solid bobcatBOT May 5, 2023, 5:14 PM

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round geyser May 5, 2023, 5:15 PM

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I have various payment intents failed

onyx vapor May 5, 2023, 5:16 PM

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The bank is returning a status of expired_card. The customer needs to talk to their bank about this issue

round geyser May 5, 2023, 5:19 PM

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Ok ok you can review other payment id_

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Another customer his card was blocked after the first attempt

onyx vapor May 5, 2023, 5:20 PM

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What does the error message say?

round geyser May 5, 2023, 5:22 PM

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First intent and second intent

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The message say: Payment failed because an invalid card or account number was entered
Suggest that the customer try again by entering the correct payment details. If that doesn't work, you can try another payment method

onyx vapor May 5, 2023, 5:23 PM

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Those are good recommendations then.

round geyser May 5, 2023, 5:23 PM

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onyx vapor May 5, 2023, 5:23 PM

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I would try those

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Right, the customer should try a different payment method like the error says

round geyser May 5, 2023, 5:27 PM

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Why is the client blocked?

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hidden horizon May 5, 2023, 5:30 PM

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👋 Hopping in here since snufkin had to head out

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Again, this is the bank/card issuer declining the charge and telling us to not retry it (which is why future attempts are blocked)

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This customer really needs to speak to their bank, and if you're seeing a larger trend of these kinds of declines you need to talk to support (https://support.stripe.com/contact) who have the tools to look into this

Stripe: Help & Support

Find help and support for Stripe. Our support center provides answers on all types of situations, including account information, charges and refunds, and subscriptions information. Get your questions answered and find international support for Stripe.

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Hackerman-declines

round geyser May 5, 2023, 5:34 PM

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Ohh

#Hackerman-declines