bwurtz999 | Stripe Developers | Page 1

atomic aspenBOT May 5, 2023, 4:23 PM

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pseudo crater May 5, 2023, 4:24 PM

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Hi 👋

I'm not familiar with an event that maps to the tip being added. What kind of terminal integration are you using (Server Driven, iOS/Android, JavaScript)?

boreal orchid May 5, 2023, 4:24 PM

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Server Driven

pseudo crater May 5, 2023, 4:25 PM

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Are you using On-Reader tipping or On-Receipt?

boreal orchid May 5, 2023, 4:25 PM

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On reader

pseudo crater May 5, 2023, 4:25 PM

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So you are in the Beta program for on-reader tipping?

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https://stripe.com/docs/terminal/features/collecting-tips/overview#on-receipt-vs.-on-reader-tipping

boreal orchid May 5, 2023, 4:26 PM

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No, I am using WisePOS E

pseudo crater May 5, 2023, 4:26 PM

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To use the on-reader tipping feature on your BBPOS WisePad 3, you must request access to the beta by contacting stripe-terminal-betas@stripe.com.

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Oh, 🤦‍♂️

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I get WisePad and Wise POS mixed sometimes.

boreal orchid May 5, 2023, 4:27 PM

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No worries

pseudo crater May 5, 2023, 4:27 PM

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They could have chosen more different names 😅

boreal orchid May 5, 2023, 4:27 PM

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Seriously

pseudo crater May 5, 2023, 4:29 PM

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So with a server driven integration I think you would need to rely on webhook events to signal the tip was added. I don't have a tipping configuration for my test WPE to validate this. Do you have an example Payment Intent where tips were added?

boreal orchid May 5, 2023, 4:29 PM

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Yes, and I've got a local listener active right now

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pi_3N4RNGBSy15MDUjf0ucJpn4Q

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But when I follow the updates through the dashboard, I'm not sure it'll work

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The recorded events show the amount is updated to the pre-tip total, and then confirmed

pseudo crater May 5, 2023, 4:31 PM

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Yeah looking through the doc https://stripe.com/docs/terminal/features/collecting-tips/on-reader, this sentence jumps out to me as problematic

When you process the payment, the reader adds the selected tip

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So the tip amount is only visible after the payment is processed

boreal orchid May 5, 2023, 4:31 PM

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Yeah - after it's confirmed the amount_capturable is updated with the tip

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Right

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OK so I am reading that correctly

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Dang

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When I watch all the events registered by my local listener, this is what I get

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Screenshot_2023-05-05_at_10.33.40_AM.png

pseudo crater May 5, 2023, 4:35 PM

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Yes unfortunately it looks like we don't emit a payment_intent.updated event

boreal orchid May 5, 2023, 4:35 PM

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Can you think of a way that I could account for the tip when calculating the processing fee?

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Also - is this the place to submit a feature request? Because I feel like that would be a very useful feature

pseudo crater May 5, 2023, 4:37 PM

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I can submit a feature request for you and I will

boreal orchid May 5, 2023, 4:37 PM

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Thank you!

pseudo crater May 5, 2023, 4:39 PM

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Filed!

boreal orchid May 5, 2023, 4:39 PM

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Awesome

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But in the meantime, is there anything I could do?

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When I go to capture it, can I detect if a tip has been applied?

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I could recalculate it there and adjust

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But then I don't think the customer would see the updated total, it would just charge them more than what they were shown

pseudo crater May 5, 2023, 4:42 PM

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You should be able to see it on the Payment Intent prior to capture

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But yes that does run into the issue of the customer getting charged a different amount than was displayed

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which could result in disputes

boreal orchid May 5, 2023, 4:42 PM

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Yeah...

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OK well I think I've asked all the questions I have for right now

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You've been very helpful

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Thank you!

#bwurtz999