#tyler-archetype

1 messages · Page 1 of 1 (latest)

bronze socketBOT
summer totem
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Hello! Nope, that's by design. Products are designed to represent the thing you're selling, and the Price is designed to represent the price you're selling that Product for. In other words, a different Price shouldn't mean you're getting something different as the customer.

teal garden
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hmm do you mind going into a little more detail here. In my understanding a Subscription is made up of multiple subscription items which correspond to prices (at least that's it appears in the dashboard) And then an Invoice shows as line items each one of these items

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I should also say that we are using the Billing product to generate recurring subscriptions and that is what is creating these invoices

summer totem
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Let's back up a bit; what do you want to show up on those line items?

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In your screenshot it looks like you have very different Prices for the same Product, which seems unusual. Why would someone pay $123/month and get the same exact Product as someone paying $1 a month?

teal garden
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This is test data so I wouldn't get too caught up in the numbers but all of my products have a flat price and a usage based price. So what I would like to show on the invoice is:
Flat Rate Price quantity: 1 $XX.xx
Usage Price quantity: 50 $XX.xx

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which is what is currently showing on my invoices it's just that it is showing all the prices as the same name

summer totem
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You would need separate Products for that.

teal garden
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but it's one product.

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There's just a flat price and a usage price

summer totem
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The line items in the screenshot you showed only show the Product name; if you want different names there you need to use different Products unfortunately.

teal garden
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😓

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Are you sure?

summer totem
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Yes.

teal garden
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This seams to be a pretty common use case

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I mean it's literally stripes own pricing structure

summer totem
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To clarify, though, where exactly do you want the different names to show up?

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Your screenshot is from the Dashboard, right?

teal garden
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ya my screenshot is from the dashboard

summer totem
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Is that the specific place you need the different names?

teal garden
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but ultimately I want it to show up on the invoice PDF

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Because right now the invoice looks like this

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which again is test data that's why it's all $0 but it looks like I'm double charging my customers

summer totem
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Also, in the Dashboard:

teal garden
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I see

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having products be 1:1 with prices isn't really an option for us

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Is there a link where I can put in feature requests

summer totem
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Whichever you prefer.

teal garden
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If you can flag it internally that would be much appreciated

summer totem
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Just to make sure I capture what you really want, you would like a customer-facing description at the Price level that would distinguish different Prices on Invoices from one another when they belong to the same Product, correct?

teal garden
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I think the clearest way to describe it is: Currently the Invoice is being itemized by Price but only showing the description of the Product associated with that price. I would like the Invoice to still be itemized by Price but show the Description for that Price instead of just showing the Description of the Product

summer totem
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Gotcha.

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Feedback flagged internally!