#Amirtha

1 messages · Page 1 of 1 (latest)

lapis flickerBOT
astral laurel
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[9:47 AM]bismarck: I'm seeing the same behavior for both cards -- the event fires once I complete the Zip
[9:49 AM]Amirtha: this.paymentElements = this.paymentClient.elements()
const field = this.paymentElements.create(value.stripeElement, {style: paymentStyles, classes: paymentClasses })
[9:56 AM]bismarck: Hmm and can you show me your change event handler?
[9:56 AM]bismarck: Is there somewhere I can repro what you are seeing or is this local?

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Can you address the last messages in the thread?

teal pond
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sure

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does this help?

astral laurel
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So the event only fires if they select a new field. Is that the summation of the problem?

teal pond
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yes it happens only for 6200 0000 0000 0005

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only for this card the event fires only if they select a new field or focus out of card number element

astral laurel
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Are you seeing this behavior in live mode with live mode cards?

teal pond
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Not sure

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We are yet to test with live cards

astral laurel
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Gotcha. Okay, how many other cards have you tested? Like, when you say it's "only for this card", which other ones have you tried?

teal pond
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we used the test cards in stripe and faced the issue for this one

astral laurel
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Yes, but there are like 40+ different cards, so I'm trying to understand if it truly is just this one, or if there might be others

teal pond
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ohh not sure on that we have used a couple of them but the testing team came back with specific card

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Let me know if you need any detail

astral laurel
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Do you have a test environment I can visit to see this in action?

teal pond
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let me see...

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I doubt because its restricted to internal use

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Doesn't the video help?

astral laurel
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I just haven't been able to reproduce it. Every time I add this card to the form, I have to enter zipcode before I get the event

lapis flickerBOT
hard spruce
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Can you share your actual event listener code snippets here? From what you describe it doesn't sound like there's anything special happening there, but I'd like to see the details

teal pond
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sure

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will see if i can share a codepen to help

hard spruce
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Sure, that'd be great if you could repro there to poke at it

teal pond
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sure

lapis flickerBOT
teal pond
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Try this link

primal fractal
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Will do, thanks for the repro

astral laurel
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Okay, so yeah, that codepen helped a lot. I'm going to file this with the product eng team and get it looked at, as it doesn't seem intended. I would say that you're probably okay to rely on the event you get from all the other cards for the time being, though do let us know if you're seeing this behavior in a live setting as well.

If you want to get updated about how the conversation is going with the product eng team, you'll need to create a support thread (https://support.stripe.com/contact/email) and DM me your email, so I can dig up the thread and respond to it.

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teal pond
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sure

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I'm sorry I dint quite get that

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I had a chat with them and they told an email will be sent out

astral laurel
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Yep! What's the email of the account you were signed into when you filled out the form?

teal pond
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I have sent you a DM with the details

astral laurel
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Awesome! I'll follow up later today

teal pond
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Thank you! Any ETA on when could I hear back on the issue

astral laurel
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it just depends on how fast the product team can get to it. usually we have some sort of response within 24 hours