debadritaRC | Stripe Developers | Page 1

hearty widgetBOT May 3, 2023, 3:15 PM

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clear gazelle May 3, 2023, 3:15 PM

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Interesting. And you are using the customer portal for that second part? https://stripe.com/docs/customer-management

Customer management

Manage customer relationships with your business.

dreamy halo May 3, 2023, 3:16 PM

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I checked this doc but didnot get any solution to myn question

clear gazelle May 3, 2023, 3:18 PM

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Right, I was just confirming if that is what you are using

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Is that portal what your customers are trying to log in to? Or something else?

dreamy halo May 3, 2023, 3:19 PM

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yes

clear gazelle May 3, 2023, 3:22 PM

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And your payment links are creating subscriptions?

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Or are they for one time payments?

dreamy halo May 3, 2023, 3:23 PM

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subscription

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are you there?

clear gazelle May 3, 2023, 3:25 PM

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Yes I am but this server is very busy. We will always get back to you but it won't be instant

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Do you have the ID of a customer that was experiencing this issue?

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And did you confirm that their email matched the one on the customer in our system?

dreamy halo May 3, 2023, 3:28 PM

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yes all this in test mode. the cust id is

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all the customers are facing this issue

clear gazelle May 3, 2023, 3:30 PM

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And this is on the no-code version of the customer portal I assume? https://stripe.com/docs/customer-management/activate-no-code-customer-portal

Activate the no-code customer portal

Set up Stripe's customer portal with a no-code configuration.

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I'm able to access it with my own emails from a similar setup so I'm not sure why they wouldn't be able to access it

dreamy halo May 3, 2023, 3:39 PM

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yes we are using no-code customer portal

hearty widgetBOT May 3, 2023, 3:39 PM

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clear gazelle May 3, 2023, 3:43 PM

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Can you DM me your no code customer portal link?

dreamy halo May 3, 2023, 3:43 PM

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when I tried to login with the email address it shows me the error

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https://billing.stripe.com/p/login/test_9AQdUdfin44C3gQeUU

clear gazelle May 3, 2023, 3:46 PM

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Thank you. Would you also be able to send me the customer ID from the URL in the screenshot you posted earlier?

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I can't seem to type it out from sight

dreamy halo May 3, 2023, 3:50 PM

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ok this one ? cus_NlvtGqHQk3IKDe

leaden ferry May 3, 2023, 3:50 PM

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👋 stepping in

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Hmm that's a strange error

dreamy halo May 3, 2023, 3:54 PM

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for all the users we are getting this

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is there any way or ant settings to enable

leaden ferry May 3, 2023, 3:56 PM

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Hmm looking

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For some reason it looks like your account has this testmode email disabled for Customer Portal. You are going to need to reach out to our Support team via https://support.stripe.com/contact/login about this to get that enabled.

#debadritaRC