progradeadservicesllc | Stripe Developers | Page 1

azure pewterBOT May 3, 2023, 2:26 PM

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charred fulcrum May 3, 2023, 2:26 PM

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Hi @grim basalt

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Are you able to help check on this for me?

grim basalt May 3, 2023, 2:28 PM

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As far as I can see that system is still working. Have you tried writing an email in to our support team at https://support.stripe.com/contact/email ?

Contact Us | Stripe: Help & Support

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Unfortunately we can't really help with account recovery on this server so my help here is pretty limited

charred fulcrum May 3, 2023, 2:29 PM

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I have tried , but sometimes what happens is if stripe sends an email to an email which bounces even once, it refuses to send emails to that email again until it's reported to tech support and they whitelist that email again.

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Can you check if my email address has been blacklisted by your bounce-detection system maybe?

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Or is that not something you have the ability to check on?

grim basalt May 3, 2023, 2:37 PM

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I don't think I do but I do see an email from you earlier today about your username-password issue. So it looks like we did get that email and my colleagues should respond as soon as they can

charred fulcrum May 3, 2023, 2:57 PM

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They just responded to me

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They said

Hi Jack,

Thanks for reaching out! I understand that you wanted to regain access to your account. I'd be glad to help.

The information you are looking for may be under the email address c[redacted]@gmail.com (redacted for security reasons).

Additionally, you can reset your password using this link:

https://dashboard.stripe.com/reset

If you run into any issues, please let me know!

Regards,
Ivy

Stripe: Reset Password

Sign in to the Stripe Dashboard to manage business payments and operations in your account. Manage payments and refunds, respond to disputes and more.

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I don't recognize that email c(redacted)@gmail.com

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I have asked them to update the password reset email to come to progradeadservicesllc@gmail.com

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I get all other emails at that progradeadservicesllc@gmail.com email so it does not make sense that they suddenly won't send password resets there.

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Can you please try to reach IVY and ask her to rectify this as soon as possible

grim basalt May 3, 2023, 3:07 PM

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Unfortunately not. I can't push on tickets like that. If you talk to Ivy in the email thread they should be able to help you

#progradeadservicesllc