Aly Salem

[harsh warren]

Hi there!

Can you share the Checkout Session ID or URL?

[tranquil maple]

hi, the checkout session Id is now expired

[harsh warren]

Can you create a new Checkout Session with this issue?

And also can you explain how you are doing the redirect between your website and the Checkout Session?

[tranquil maple]

unfortunately, I don't have a clear steps to regenerate the issue either that it occurs with first time users. Regarding the redirection , I used the stripe.js file in my angular application then I invoked the redirectToCheckout function using the generated sessionId received from the API

[tulip jewel]

Hello 👋
Stepping in here, redirectToCheckout function has been deprecated.
Can you try setting the Checkout URL as window.location.href instead ?

[tranquil maple]

protected payOnline(): Observable<any> {
if (this.paymentInfo.paymentGateway === PaymentGateway.stripe) {
console.log('this.cartPackages', this.cartPackages);

return this.paymentMethodsService
.payOnlineStripe({
paymentMethod: PaymentMethod.Online,
paymentGateway: PaymentGateway.stripe,
gatewayTransactionId: null,
attachmentId: null,
collectionDate: null,
collectionContactPhone: null,
items: this.paymobAndStripeItems(),
})
.pipe(
tap((res) => {
window.location.href = res.sessionUrl;
})
);
}
}

here is my first code that introduced the issue.

thanks to advice me with the incorrectness in the previous code

[tulip jewel]

Did that fix the issue?

[tranquil maple]

unfortunately, no

[tulip jewel]

What error are you seeing now?

[tranquil maple]

Could you please check these screen shots that I just captured few minutes ago.

[tulip jewel]

Can you share the request ID where you're creating checkout session?
https://support.stripe.com/questions/finding-the-id-for-an-api-request

[tranquil maple]

yes sure, here is the request Id req_e6vlY4TD4N0PbT

[tulip jewel]

Hmm I can load the checkout session just fine

Can you try going to the URL directly and see if that works?
https://checkout.stripe.com/c/pay/cs_test_a1lD3O7ASLQrGhb3mkx1niY3cibU9EscKPcpYrRJb7MGa5NFUEyhh9bAwF#fidkdWxOYHwnPyd1blpxYHZxWjA0SGBja2BEYGFiXEBObVJKa09HYVBRTEBRMjZDQHVSQ39tV2h3ajxXdzZOYXRnSTZAUnR3cW8wYzBvYTBXaTFobnVJUF93UXB8NDBDdGE8fXJsZ1NcV0QzNTVgZmRtQW5TXCcpJ2N3amhWYHdzYHcnP3F3cGApJ2lkfGpwcVF8dWAnPyd2bGtiaWBabHFgaCcpJ2BrZGdpYFVpZGZgbWppYWB3dic%2FcXdwYHgl

[tranquil maple]

yes, that's true however the issue takes place for users who tries to pay with stripe for the first time. and if the user tried to refresh the page every thing will work fine

[surreal gust]

Hey we are still looking in to this. Do you know if this is something that happens for all of your users the first time they get to your page or just some?

Also if you reload your page without a cache and try this again, does it consistently give you this error?

[tranquil maple]

currently we are in the testing phase, so on about 80% of the PCs the issue occurs, however on mobile devices and on other PCs the issue doesn't occur which introduces a new thought that this issue may occur only on the PCs within our organization

[surreal gust]

Thanks for the info. Still trying to think on what this might be or how to look further

[fringe nexus]

👋 hows this going @tranquil maple ?