#k3davis

1 messages · Page 1 of 1 (latest)

hot yachtBOT
full breach
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Specific example(s) you can share? But yes, this can happen

potent echo
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I can show you what the response body in our log looks like, give you some other transaction context, but I haven't been able to correlate it with anything in Stripe's logs, which is puzzling.

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what would be helpful to see?

full breach
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A pi_xxx ID would be great

potent echo
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sorry should clarify, this integration uses the Charges API

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All responses look like this when this occurs

{"Charge":null,"StripeError":{"charge":null,"code":"card_declined","decline_code":"generic_decline","doc_url":"https://stripe.com/docs/error-codes/card-declined","message":"Your card was declined.","param":"","payment_intent":null,"payment_method":null,"payment_method_type":null,"setup_intent":null,"source":null,"type":"card_error","error":null,"error_description":null},"Exception":null}

full breach
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Ok, then an example of an API request that fails: req_xxx

potent echo
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I haven't been able to find any correlating entries, as I said, but let me double-check a recent one

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yeah i'm not able to find any correlating request in the logs

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i suppose that points to an issue in our integration?

full breach
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What's your acct_xxx ID?

potent echo
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acct_1Js6nhFnSqw89al6

full breach
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A few examples:

Stripe Login | Sign in to the Stripe Dashboard

Sign in to the Stripe Dashboard to manage business payments and operations in your account. Manage payments and refunds, respond to disputes and more.

Stripe Login | Sign in to the Stripe Dashboard

Sign in to the Stripe Dashboard to manage business payments and operations in your account. Manage payments and refunds, respond to disputes and more.

Stripe Login | Sign in to the Stripe Dashboard

Sign in to the Stripe Dashboard to manage business payments and operations in your account. Manage payments and refunds, respond to disputes and more.

potent echo
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The most recent occurrence was 2022-04-21 17:38:20.890 (CST)

full breach
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All which returned a ch_xxx

full breach
potent echo
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ha my mistake in sorting, 2023-05-02 19:35:51.517

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those look different, they have charge IDs and don't have a generic_decline code

full breach
potent echo
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yes i believe so

full breach
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Check the timestamp

potent echo
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the charge amount is different, this one was $500 usd

hot yachtBOT
potent echo
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and the response code was generic_decline

full breach
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We've no logs of any other requests around that time

potent echo
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OK, that's what i was seeing also. I think there must be a logical flaw in the integration that is logging some kind of default error response on our end that isn't actually being generated by stripe's api

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i'll have to look more deeply at it in the code. thanks for taking a look.

vague sonnet
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Hi! I'm taking over this thread. Let me know if you have any other question.

potent echo
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the only thing left to ask is regarding the statement that sometimes a decline can be returned without a charge id; can you elaborate on what circumstances might cause this, and is there any instance where the request itself would not show up in the log?

full breach
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That was under the assumption you were integrating with Payment Intents

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Where there may not be a Charge object that represents a failure/decline

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I'm not aware of a scenario where that would happen in a direct Charges integration like yours

potent echo
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OK that makes sense. thank you again.