#Dharunkumar Natarajan
bold linden
velvet summit
Hi there! No, there's no concept of a remaining amount of a coupon. The invoice in this case will be $0
Depending on the customer experience you're trying to achieve, you may want to look into using percent_off , duration and duration_in_months
brazen crow
can we apply $500 credit to the customer's subscription to deal with the case I mentioned?
velvet summit
You probably want to use credit notes for that instead: https://stripe.com/docs/invoicing/dashboard/credit-notes
brazen crow
so that their invoice for $50 subscription will be discounted for the next 10 months?
velvet summit
By "discounted" do you mean it will be completely free? If so, another way you could handle this is through the use of trials
brazen crow
I want to give $500 as an incentive for specific set of customers, so that they try my product and not to everyone, so a product cannot be in trial for specific customers and paid for specific customers right? I mean, a product can have 10 months trial for only a specific set of customers?
so if I give $500 as an incentive to the specific cohort of customers, they essentially get the first 10 months of the product for free, since the subscription cost is $50 per month
velvet summit
I want to give $500 as an incentive for specific set of customers, so that they ...
I'm not sure I follow this. You can create subscriptions with the same $50/month price and have one subscription be a trial
brazen crow
but I need to configure my backend if I create two different subscriptions, which I do not want to do
so if I apply a credit note of $500 manually for these specific cohort, it will enable the customers to use the product without paying for the first 10 months right?
velvet summit
I don't quite understand this either. Let's say the two of us want to subscribe to your $50/month price. The backend of the app that's granting us access to the service will have to create two subscriptions: one for you, one for me
velvet summit
so if I apply a credit note of $500 manually for these specific cohort, it will ...
In your scenario, yes. That said, let's take a step back. credit notes are issued on a specific invoice.
You may want to use customer credit balances instead: https://stripe.com/docs/invoicing/customer/balance
These balances are automatically applied to a customer's finalized invoice
brazen crow
so, let's say I have another product, which is metered and I issue a credit balance of $500, so if the customer uses only $400 in the first month, the remaining $100 will be carried over to the next month. The next month, if the customer uses $320 worth of usage, he will be billed $220 right?
velvet summit
That's correct
I recommend testing this out as well so you can see it in action. You can use test clocks to create billing simulations: https://stripe.com/docs/billing/testing/test-clocks
brazen crow
Thanks, will try that out!
My objective was:
- Customer get $500
- Lasts for 6 months once activated
- Carries over month on month until 6 months has passed or you've consumed the $500
so just to confirm, I can achieve this only with credit balances and not using coupon/promotional codes right?
velvet summit
Correct, since coupon "balances" don't carry over month to month in the way you're looking for.
brazen crow
can I also set an expiry for the credit balance? like I said in point 3, I want it to expire at the end of 6 months if the customer has not utilized it fully