#gkhntkl
snow oyster
Can you share specific examples of this, and where you are seeing the unexpected state?
random terrace
Hi man, do you have any email to where i can share video with you?
that problem has been occuring for a long time.I did connect with you previously. i was said it might be dashboard problem
Do you have any email so that i can send the video?
snow oyster
If you want to share video with private information you should work with our support team here: https://support.stripe.com/contact
This discord server is public so you should not share anything sensitive
If you have specific invoice IDs (eg in_1234) you can safely share those
random terrace
let me find invoice.i will share the video as well
remote vaporBOT
random terrace
one moment pls
in_1MlcbmKAOyB9RthExITk3JRq
we did try to label that invoice as paid more than 1
my friend said she labeled that invoice 3 times as paid
hey @snow oyster are you here?
snow oyster
we did try to label that invoice as paid
How were you doing this?
The last request we see for this invoice is you sending it to the customer: https://dashboard.stripe.com/logs/req_y4SSC0WI4FYcbu
random terrace
we are just manuallying updating as paid by adding additional internal note as well
snow oyster
Are you calling /pay and using paid_out_of_band?
https://stripe.com/docs/api/invoices/pay#pay_invoice-paid_out_of_band
random terrace
snow oyster
Oh, in your dashboard
snow oyster
I'm not seeing any such requests in your logs related to this, though I see other failed requests related to needing to log into the dashboard again and invalid transfer amounts.
obtuse cobalt
Hello 👋
Stepping in here as synthrider needs to step away soon
snow oyster
Before i go, I have checked your logs for that day and i see many successful requests to /pay. THe only one that failed was due to an already paid invoice:
https://dashboard.stripe.com/logs/req_6qa1UEEos2yyPI
random terrace
so what could be the problem?
for that invoice
in_1MlcbmKAOyB9RthExITk3JRq
we did try to label 3 times
obtuse cobalt
most likely the request to pay is failing on your browser and isn't making it to our servers.
Have you tried a diff browser OR diff computer on a diff network?
random terrace
till 2 weeks ago, it works fine. we didnt change anything
obtuse cobalt
I understand but for the invoice you shared above, we aren't seeing any requests to mark it as paid.
random terrace
so, you didnt see any problematic behaviour in the terms of status changes?
obtuse cobalt
Not seeing a request to mark the invoice as paid on our end which means its failing before it reaches our servers. You can dig deeper into your browsers network console and try to see what requests are failing..
random terrace
could we do that?
we could call paid action on specific invoice
you would keep eye on that?
obtuse cobalt
I can tell you if the request made it to our servers, sure. But if it fails to reach then you would need to look into the browser network console.
Try marking in_1MlcbmKAOyB9RthExITk3JRq invoice as paid
random terrace
did you see the api request?
remote vaporBOT