rene.pong | Stripe Developers | Page 1

noble oakBOT May 2, 2023, 1:01 PM

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junior musk May 2, 2023, 1:01 PM

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Hi 👋 happy to try to provide some clarity, can you elaborate on what is giving you concern with the flow?

jade gazelle May 2, 2023, 1:05 PM

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I need a connected account to test payments.
I'm currently not getting the stripe element. The connected account been on pending for a 12+ hours, but I provided an test mode 2222 personal number so it should be immediately verfied

junior musk May 2, 2023, 1:08 PM

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Can you provide the ID of the Connected Account that you created?

jade gazelle May 2, 2023, 1:17 PM

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sry it took awhile to refind.
acct_1N35nSQB6YeZJ2oH

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Hello Toby, is that sufficient?

junior musk May 2, 2023, 1:28 PM

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It is, sorry, the server has picked up and it's taking me time to get to everyone

jade gazelle May 2, 2023, 1:29 PM

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np, i was worried about you. Ideally, i would have liked to hear, common probelm.lol

junior musk May 2, 2023, 1:36 PM

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Hm, nothing is jumping out at me, how did you provide the ID number for this account?

jade gazelle May 2, 2023, 1:36 PM

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The one i gave you? i got it from account details page

junior musk May 2, 2023, 1:46 PM

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Sorry, I meant the 222222222 value that you provided, when/how did you provide that information for the account?

jade gazelle May 2, 2023, 1:48 PM

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during the setup. it was in a modal.
https://stripe.com/docs/connect/testing#test-personal-id-numbers

Testing Stripe Connect

Before going live, test your Connect integration for account creation, identity verification, and payouts.

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I was never able to provide all nine numbers it only asked for 4

junior musk May 2, 2023, 1:53 PM

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Gotcha, I've not tried using that number with just the last4, so I'm not sure it works for that. Could you retry the flow with a new account using 0000 for last-4, which I know is expected to work?

jade gazelle May 2, 2023, 1:57 PM

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I feel like i initially tried that but i'll create another

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okay this is the new account,
acct_1N3JmJ4cpXovJ6LL

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same issue

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can this be a parent account issue

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like the parent account ssn is wrong?

noble oakBOT May 2, 2023, 2:14 PM

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junior musk May 2, 2023, 2:15 PM

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I believe in live mode the status of the Platform account can prevent Connected Accounts from being active, but I don't think that's the case in test mode.

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What is the process that you're following to produce this behavior?

jade gazelle May 2, 2023, 2:23 PM

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i'm in test mode

junior musk May 2, 2023, 3:00 PM

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I'm still trying to get clarity on why this is happening, it may be because those values are typically used with Express or Custom accounts and they may not work well with Standard accounts.

When going through the test onboarding flow, have you tried using the button to skip the form? It looks like it doesn't clear all the requirements on the account, but from what I'm seeing it looks like it grants the essential capabilities for use, or at least they're initially enabled.

#rene.pong