#karim

1 messages · Page 1 of 1 (latest)

spice bloomBOT
deft sun
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Not something on the roadmap. We deliberately excluded trials support when we shipped b_c_a just last week

kindred wind
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Ok any reason for this?

deft sun
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Complexity mostly, plus its not a request we heard too often from users. It may be something we revisit in the future, but no plans right now

kindred wind
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Using SubscriptionService in the .NET SDK combination is supported, confusing why in Checkout it's excluded.

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Thanks

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Ok I have another question, can I ask that here?

deft sun
kindred wind
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The reason needing Stripe checkout is because it allows us to save the bacs debit payment method for future payments. This payment method is not supported in SetupIntent API.

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Anything on the roadmap that may support this in the future? For example for trial customers bacs debit cannot be chosen

deft sun
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There is support for BACS setup w/o Checkout, but its invite only. I'd recommend speaking to support about that: https://support.stripe.com/contact

Stripe: Help & Support

Find help and support for Stripe. Our support center provides answers on all types of situations, including account information, charges and refunds, and subscriptions information. Get your questions answered and find international support for Stripe.

kindred wind
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I see, thank you for your support. I'll reach out. Is there any requirements for this or will they grant it on request?

deft sun
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I'm not sure tbh

kindred wind
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Ok

deft sun
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What is your account ID?

kindred wind
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acct_1M6t4eGnxOD6UzTC

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I am also using another account

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But use testing on that account.

deft sun
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Can you share the 'live' account ID?

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Just want to track your request for this feature

kindred wind
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ok

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Same ID shows when in test mode or not - am I checking in the wrong place?

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/settings/user

deft sun
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Oh, yeah that's right. But you just said 'another account'

kindred wind
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The other account is acct_1Gfo4PEKVQXyk8j2

deft sun
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Which is the 'live' account you'd be using with this feature in production?

kindred wind
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can you see if the it's off? I contacted support and they said it's on. I know the payment method is active in the dashboard but it's not appear to work using SetupIntent API which trials uses.

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acct_1Gfo4PEKVQXyk8j2 is production

deft sun
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So you're currently trying to test it with that account and they said it should work?

kindred wind
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acct_1M6t4eGnxOD6UzTC will the account I will be testing it wirht

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with*

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Yes, I'm double checking

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Yeah so "bacs_debit" payment method does not work. I get the error - Your account is not configured to directly use SetupIntents to create Mandates for Bacs Direct Debits.

deft sun
kindred wind
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req_wi6PFwWPaU0BKF

deft sun
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acct_1M6t4eGnxOD6UzTC doesn't have that feature enabled, no.

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Neither does the other actually

kindred wind
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Ah, so I'm stuck between a rock and a hard place. Stripe Checkout allows to save bacs debit but doesn't allow to set billing anchor and trial as a combination. Whilst PaymentElement allows to set billing anchor/trial as a combination but not save bacs debit. Any advise around this or is this a limitation I can't budge?

deft sun
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As explained, you can enable BACS support with Setup Intents on your account. You need to write to support and be explicit with what you're trying to do

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My guess I they didn't understand your request, and assumed you meant 'is BACs enabled'

kindred wind
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Thanks i'll try again. I'm guessing chat support is good for this?