recipe.p

[wraith mica]

hello! what do you mean by payment statement?

[crystal sun]

Hi!
I mean when the customer purchase product, the receipt mail is sending automatically

But when we make a transaction to the connected account, Is there any automatic mail be sent?

[wraith mica]

Are you asking if the customer will receive a receipt if the transaction is made on the connected account?

[crystal sun]

oh...

Here's the thing

[crystal sun]

So the money flow will be like this.
Customers ->purchase top-up -> us(platform) -> calculate each seller's revenue -> Transaction ->Seller

Customers ->purchase top-up (receipt) -> us(platform) -> calculate each seller's revenue -> Transaction (Any email?) ->Seller

So what I'm asking is (Any eamil?) part

Seller will use connected account (Express)

Is there any automatic e-mail such as remittance statement?
Or should I develop the function?

[flint marten]

Hi, you can configure your email settings and send a receipt to your customer. Are you using direct charge or destination charge?

[crystal sun]

I'm using separate

[flint marten]

You mean separate charges and transfers?

[crystal sun]

Yes

[flint marten]

How many parties are involved here? so far I only see 3. The platform, the connected account and the customer.

[crystal sun]

It is

So the customer get the receipt from Stripe right?

What document can seller(connected account) get from Stripe?

[wraith mica]

afaik, the Express connected account doesn't get any email notifications

[crystal sun]

Oh.. Okay then is there any API about getting acceptance for connected account of that the stripe cross-boarder transaction fee can be deducted?

[wraith mica]

i don't understand the question, can you try rephrasing?

[crystal sun]

Oh I mean if we make a transaction to the cross-boarder(the connected account that is not located in U.S) connected account

The cross-boarder transaction fee will be charged to the connected account (deducted money will be sent)

So the Sellers(connected account) may have to accept that the fee can be charged

I'm wondering if there is a process to take the acceptance in the on-boarding session

Or during the session of registering their bank account to the connected account

[flint marten]

Hi @crystal sun is your question is related to the original ask -> sending emails to customers?

[crystal sun]

Yes because what I want to do is to find if it's possible to notify the fee will be charged or at least, getting the acceptance to avoid unnecessary claims

[flint marten]

So it's to notify the connected account, not the customer.

[crystal sun]

yes

Original question was about connected account
"Will the default mail such as payment statement sent to the "connected account" when the transaction happened?"

[wraith mica]

no email will be sent to the connected account about when the transaction happened as far as we know

in general though, we aren't so familiar with what emails are sent for an Express account. If you want confirmation, i'd suggest reaching out to Stripe Support : https://support.stripe.com/contact/email

[crystal sun]

I got that there will be no notification

What about getting the acceptance to avoid unnecessary claims?

[wraith mica]

i don't understand what you're referring to by acceptance - do you have an example?

[crystal sun]

tos_acceptance

this parameter means if the account is accepting the policy

[wraith mica]

so are you asking if the tos_acceptance which the Express account accepts includes / covers the fact that the FX rate used to convert amount already includes the FX fee?

[crystal sun]

If it contains the fact, yes!

[wraith mica]

we don't know, you can reach out to Stripe Support to check : https://support.stripe.com/contact/email