KaiserGuy | Stripe Developers | Page 1

lofty lynxBOT May 1, 2023, 8:00 PM

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idle surge May 1, 2023, 8:01 PM

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Hello, sorry you have experienced this frustration. We can't help here with account-specific issues, only with technical questions about the API. You will need to continue to work with our Support team for your account.

lucid lagoon May 1, 2023, 8:02 PM

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I would love to

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Someone on this team has the ear of someone on that team. Or their manager. The lack of acknowledgement or follow-up is unacceptable.

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Our team has already posted a similar message on the Stripe LinkedIn posts before I started posting here. We didn't get traction so I came here.

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I just posted the same message via Messenger on FaceBook

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Someone somewhere needs to ack me

idle surge May 1, 2023, 8:07 PM

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Okay hold on a moment

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Okay I've flagged it internally.

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That's the most I can do

lucid lagoon May 1, 2023, 8:12 PM

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I appreciate it

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As a dev, I'd recommend the internal support system include case IDs on ticket confirmation emails. It is difficult to follow up on issues without a positive way to refer to old support sessions.

idle surge May 1, 2023, 8:14 PM

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Yeah that's fair. I can add some feedback about that

#KaiserGuy