#Florian Baierl

1 messages · Page 1 of 1 (latest)

eternal dockBOT
jovial meadow
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Hello, can you reach out to our support team about this https://support.stripe.com/?contact=true
They can help you address this limit and what to do with your subscriptions that got in to this state from this

Stripe: Help & Support

Find help and support for Stripe. Our support center provides answers on all types of situations, including account information, charges and refunds, and subscriptions information. Get your questions answered and find international support for Stripe.

cedar skiff
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We already did that but so far there has not been an answer to our query.

jovial meadow
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I do think that deleting and recreating the endpoint would drop the events from being retried. We only have retries per endpoint. You would want to make sure to update your webhook signing secret from your endpoint's code though

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They will get back as soon as they can, this server is for coding questions so I can only speak to that side of things.

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I can help with the API calls to delete/recreate the subscriptions if that is how you are looking to do that part

cedar skiff
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Thank you for your help. We can only start that process once we know if we can raise the SEPA limit fast. So I hope we hear back from the support soon.

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Do you by any chance have any insight/experience as to how realistic this is? Raising the sepa limit to >1M€.

jovial meadow
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Unfortunately I don't know myself how realistic that is. I know we allow raising the limit but not by how much or what the criteria are

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If you send me your email address I can double check that we got it but unfortunately beyond that I can't really push on the ticket

eternal dockBOT