#gkhntkl

1 messages · Page 1 of 1 (latest)

jade trailBOT
young scarab
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Can you share the invoice id?

granite portal
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in_1MwBTOKAOyB9RthE01O6hSXU

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as you can see, it says 'marking as paid again ...'

young scarab
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I'm actually unable to find that invoice id

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Where are you seeing 'marking as paid again'

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Is that in the Stripe dashboard?

granite portal
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yes

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invoiceid might have typo

young scarab
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Can you copy and paste from the dashboard

granite portal
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did you get screenshot?

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yes sure hold on pls

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hold on pls

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in_1MwBTOKAOyB9RthE0lO6hSXU

young scarab
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Ok that one loads

granite portal
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we did mark invoice as paid and put internal note on it.Later, that note disappeared and the invoice returned back to previous state

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we re-marked the invoice as paid.That is why it says marked again

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we didnt change anything. why does it happen?

young scarab
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I'm not seeing that

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I only see 1 invoice.paid event with that invoice

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Look at the events

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It was only ever marked paid once

granite portal
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why does it say marked as paid again?

young scarab
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That's a note someone on your team made

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There's only 1 Invoice was marked as paid outside of Stripe event

granite portal
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okay let me ask that

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we are using webhook event invoice.paid

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is it possible to have that problem when that event failed on our server?

young scarab
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What problem?

granite portal
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we did mark many invoices twice

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that is the problem

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why is it happening?

young scarab
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This one was only marked once

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There was only 1 invoice.paid event

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Maybe I'm not understanding you though

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Can you describe in detail what's happening?

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In detail meaning what the person is seeing on the dashboard when they mark the invoice as paid

granite portal
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i sent the video in the private channel

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pls check it out

young scarab
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Where?

granite portal
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we marked another invoice and put internal note here. it returned back to original state

young scarab
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Can you send the video in here

granite portal
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i am gonna share another

young scarab
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I have no idea what private channel you're referring to

granite portal
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the video contains confidential infos

young scarab
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Don't send confidential info then

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Can you crop it to just the section where you mark it paid and it's not working?

granite portal
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i did send above

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pls check

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it is screenshot

young scarab
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That's a screenshot and doesn't show anything

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That doesn't give me any info to help

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From my end it's only showing that the invoice was marked paid once

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If the dashboard is showing otherwise this may be a dashboard bug

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In which case, you'll need to reach out to our support team: https://support.stripe.com/contact/email

Contact Us | Stripe: Help & Support

Find help and support for Stripe. Our support center provides answers on all types of situations, including account information, charges and refunds, and subscriptions information. Get your questions answered and find international support for Stripe.

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They'll need a video to see what's happening

granite portal
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pls hold on

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i am gonna send another invoice id

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in_1Mr3KAKAOyB9RthEm0LQ0y7o

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could you pls investigate that one?

young scarab
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That is the exact same

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Only 1 invoice.paid event

granite portal
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i got it

young scarab
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But if the dashboard is exhibiting weird behavior when you try to mark an invoice as paid, then that needs to be reported to our support team