Monkey D. Luffy | Stripe Developers | Page 1

tight fractalBOT Apr 28, 2023, 1:50 PM

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bronze crater Apr 28, 2023, 1:51 PM

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Hi 👋 what are you trying to accomplish. Those seem to be two different types of requests, one creating a Transfer and the other a Payout, that both failed due to an insufficient balance.

onyx plume Apr 28, 2023, 1:51 PM

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I am concerning about Transfer

bronze crater Apr 28, 2023, 1:52 PM

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Can you elaborate?

onyx plume Apr 28, 2023, 1:57 PM

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Yes, We Have Integrated stripe as a payment gateway for our marketplace. we are onboarding sellers to Stipe Connect (Custom account). When the customer made the payment we will keep the amount until the vendor delivers the order. Which will take 2-5 days for delivery. The amount we charged from the customer is going into the Admin bank account after two days. When I am trying to transfer money to the vendor account I am getting the above error.

bronze crater Apr 28, 2023, 1:59 PM

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Gotcha, yeah, sounds like Automatic Payouts are likely moving the funds out of your account's balance before you try to create a Transfer to move those funds to a Connected Account. To avoid this you will likely need to switch to using Manual Payouts for your Platform account so you have explicit control over how much is removed and can ensure you leave enough funds in your Stripe account's balance to fund the Transfers you're trying to create.

onyx plume Apr 28, 2023, 2:01 PM

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Yes But How can I transfer the commission I earned from that transaction

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Because I can't make payouts for small amounts below $1

bronze crater Apr 28, 2023, 2:05 PM

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I'm not sure I understand the question. You shared a request where you were trying to make a Transfer, the request looked right but looked like it failed due to your account's balance being too low. To make those successful you will need to stop using Automatic Payouts because currently that feature is withdrawing all of the funds from your Stripe account before you can Transfer them.

onyx plume Apr 28, 2023, 2:06 PM

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Hmm Can I get back funds from bank to make transfer using charge_id?

bronze crater Apr 28, 2023, 2:09 PM

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What do you mean? Like can you reverse a Payout once it has happened? I don't believe that is possible.

onyx plume Apr 28, 2023, 2:14 PM

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Hmm, Okay. But I made one transfer using charge_id after successful payment. Can you check that how it got successful.

tight fractalBOT Apr 28, 2023, 2:15 PM

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onyx plume Apr 28, 2023, 2:15 PM

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req_WP5qyI65iHE75G

stiff coral Apr 28, 2023, 2:19 PM

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Hi there. Taking over as toby had to step out

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That looks like you just transferred funds from that charge to another Stripe account after the charge was successful

onyx plume Apr 28, 2023, 2:21 PM

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Yep

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Can we collect stripe_fees from the connect account, In case of refunds can I pass negative balance to the connect account?

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For Stripe_Fee?

stiff coral Apr 28, 2023, 2:23 PM

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Well you initiate the transfer. Just transfer less money to the connect account to reserve some of the funds

onyx plume Apr 28, 2023, 2:24 PM

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What happens Incase of refunds

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I am transferring money to connect account after the successful delivery of service. In case of canceled service, I still have to bear stripe fees right? Is there any way I can pass the negative balance to Vendor or do I have to collect it from next order?

stiff coral Apr 28, 2023, 2:27 PM

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Well you could reverse the transfer: https://stripe.com/docs/connect/charges-transfers#reversing-transfers

Creating separate charges and transfers

With Connect, you can make charges on your platform account on behalf of connected accounts, perform transfers separately, and retain funds in the process.

onyx plume Apr 28, 2023, 2:33 PM

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In my case, I haven't transferred the money. I am holding off until the service is completed. If the service is canceled I have to refund full amount Including stripe charges.

stiff coral Apr 28, 2023, 2:34 PM

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Yeah since you are creating the charge on the platform you bear the fees

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Direct charges + standard connect accounts may be better for your usecase: https://stripe.com/docs/connect/direct-charges

Creating direct charges

With Connect, you can make charges directly on the connected account and take fees in the process.

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Connect account would bear the fee there

onyx plume Apr 28, 2023, 2:49 PM

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What happens If I refund full amount the negative balance will debit from vendor account?

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Or it will go to negative and In next transaction you guys will deduct?

#Monkey D. Luffy