gkhntkl | Stripe Developers | Page 1

chrome berryBOT Apr 28, 2023, 1:40 PM

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sharp furnace Apr 28, 2023, 1:40 PM

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Hi 👋 can you provide an example of an Invoice where you're seeing this behavior?

crisp elm Apr 28, 2023, 1:43 PM

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hey of course

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do you need invoice-id?

sharp furnace Apr 28, 2023, 1:45 PM

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Yes please, apologies for not saying that explicitly.

crisp elm Apr 28, 2023, 1:46 PM

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https://dashboard.stripe.com/invoices/in_1MwBTOKAOyB9RthE0lO6hSXU

Stripe Login | Sign in to the Stripe Dashboard

Sign in to the Stripe Dashboard to manage business payments and operations in your account. Manage payments and refunds, respond to disputes and more.

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in_1MwBTOKAOyB9RthE0lO6hSXU

sharp furnace Apr 28, 2023, 1:47 PM

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Thank you, taking a look

crisp elm Apr 28, 2023, 1:48 PM

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thx

sharp furnace Apr 28, 2023, 1:49 PM

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Hm, looking at the history of the Invoice, I am not seeing it come out of the paid state once it is in it. Can you elaborate on what you're seeing on your end?

crisp elm Apr 28, 2023, 1:54 PM

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we did put notes on that invoice,

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that note disappeared too

sharp furnace Apr 28, 2023, 1:56 PM

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Can you elaborate on what you mean? Do you have the request IDs associated with the update requests you're referring to?

crisp elm Apr 28, 2023, 2:01 PM

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You see

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we update the status manually and added internal note there

sharp furnace Apr 28, 2023, 2:02 PM

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That's a different Invoice?

crisp elm Apr 28, 2023, 2:03 PM

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yes

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let me send that invoice id

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it has the same problem

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in_1Mr3KAKAOyB9RthEm0LQ0y7o

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pls investigate that

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does having past-due cause any problem to change status of the invoice?

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or having finalized state?

sharp furnace Apr 28, 2023, 2:08 PM

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Sorry, I'm still not understanding what the concern with these is. I'm also seeing this Invoice was moved to a paid state, but I'm not seeing it come out of that state as I think you were explaining in your first message.

crisp elm Apr 28, 2023, 2:10 PM

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this is the second time we do move to paid

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dont you see the history of the status updates?

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could you please check how many times the invoice was moved to paid state?

sharp furnace Apr 28, 2023, 2:15 PM

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1 time

chrome berryBOT Apr 28, 2023, 2:15 PM

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crisp elm Apr 28, 2023, 2:17 PM

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sure

sharp furnace Apr 28, 2023, 2:18 PM

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Sorry, to elaborate, looking at the history for both Invoices that you have shared, I only see them being moved to a paid state one time.

crisp elm Apr 28, 2023, 2:21 PM

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i am gonna send you other invoices

crisp elm Apr 28, 2023, 2:43 PM

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i want to ask that

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we are using webhook for 'invoice.paid'.

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what will happen if Stripe didnt get 204 success response from our server?

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will it update the status?

topaz zealot Apr 28, 2023, 2:47 PM

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We go over what happens here: https://stripe.com/docs/webhooks#acknowledge-events-immediately

Use incoming webhooks to get real-time updates

Listen for events on your Stripe account so your integration can automatically trigger reactions.

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We have a retry system built in

#gkhntkl