#lafafm
open mountain
Hi! Let me help you with this.
potent plank
Forgot to mention that both cases I tested with a test clock, to emulate end of billing cycle
open mountain
What do you mean by "sandboxes"?
Could you please share the Schedule IDs?
potent plank
We have two accounts
By "sandboxes" I mean Test Mode in both
Schedule that ended up to trial subscription
sub_sched_1N1pZZJbrk1nz30VkUzGnKkh
Schedule that ended up to active subscription
sub_sched_1N1pRkKbHTyAU2ATCEhv2WEM
open mountain
I see that this Subscription (from which the Subscription Schedule was created) sub_1N1pRBKbHTyAU2ATN8vyGRXS has a trial period, ending in 5 weeks. They were created with the similar parameters but I see that both were updated multiple times. Perhaps in one of the update the trial period was added.
Please, let me know if you have any other questions.
potent plank
All the actions "manually" done to both subscriptions - was the same
I manually made a testing for both of them, with identical actions
Trial period was added immediately after subscription schedule change was released
Here's automatic downgrade action, where trial was placed
evt_1N1paKJbrk1nz30VOha0XUlt
And same automatic downgrade action, where trial wasn't added
evt_1N1pSWKbHTyAU2ATLoLv5UON
Both actions were generated by subscription schedule phase
But in one case these parameters was changed, in other - no
"status",
"trial_end",
"trial_start"
rustic moss
👋 taking over for my colleague. Let me catch up.
open mountain
Hey, it's taking a bit of time to investigate. Please be patient.
potent plank
Thank you
potent plank
I believe so, spent a good amount of time today on this before messaging you
open mountain
Hey, do you mind sending a message to Stripe Support so we can look at this offline, you can mention that you chatted with us on Discord: https://support.stripe.com/?contact=true
open mountain
Better to provide all the details, so our colleagues can pick it up if we are away.
royal yoke
Hi 👋 I think I may see what's happening. The Subscription that is going into a trial, isn't doing so immediately, right? It's moving to a trial when the Subscription Schedule moves to the second phase?
rustic moss
yes that' correct toby
royal yoke
The price/plan the Subscription Schedule is switching to in the second phase has a trial period baked into the price/plan.
Oh, but wait
the other one seems to have that as well?
rustic moss
that's what was the confusing bit
royal yoke
Sorry, false alarm then, not sure what's going on and would a substantial amount of time to dig. Agree starting a case is the right path for this.
potent plank
So, I messaged support team via chat
And gave them link to my initial message w/ a screenshots of whole thread history
Probably should be enough to link it
tame helmBOT
potent plank
Hey, again
I've submitted a ticket, but got weird request in email for it
Upon checking with our Specialized Team, aside from the screenshots that you have provided, we also need the following in order to replicate the error before we can treat it as a bug:
* the URL of the dashboard page where this is happening on
* The exact steps you took leading up to the issue (a screen recording would be extremely helpful)
* Screenshots that include the URL
* any object or req IDs + logged errors
* Browser specifications
Should I really provide these details, as you already started investigating the issue?
Just want to make sure that the ticket wouldn't be lost
royal yoke
Sorry, the server has been hectic and I haven't had a chance to look for/reroute your ticket