#ctotheameron
carmine peak
Hi
Can you please share more details about the issue ?
bronze garden
Our situation is as follows:
We have multiple SaaS features that are independent and managed as separate Product/Prices.
Example:
1. "Banking" - monthly subscription (1 Product, 1 Price)
2. "Relay" - tiered monthly/yearly subscription (2 Products, 4 Prices)
|
|- Relay Basic (monthly) / Relay Basic (yearly) (1 Product, 2 Prices)
|- Relay Pro (monthly) / Relay Basic (yearly) (1 Product, 2 Prices)
We want our users to be able to update both the tier (switch products) and the subscription cadence (switch prices) from the customer portal.
I've followed the documentation for creating a portal configuration here:
https://stripe.com/docs/api/customer_portal/configurations/create?lang=node#create_portal_configuration-features-subscription_update-products
So for example, I want subscribers of "Relay" to change to other flavors of "Relay". Providing the full matrix of product/pricing does allow the customer to switch plans. If they're only subscribed to "Relay" everything looks good.
However, this portal configuration allows customers to update their "Banking"' subscription as well (which in our business model, has no alt prices/products).
So what we end up with is a user can update from "Banking" -> "Relay" which for our usecase is nonsensical.
Screenshots to better explain
It looks like maybe the subscription_update and subscription_update_confirm [beta] flows from https://stripe.com/docs/customer-management/portal-deep-links might be a viable workaround for us if we can get access, but I want to confirm that I'm not missing something obvious (very likely).
carmine peak
So just to make sure I understand your issue well, despite setting only Relay products here:
https://stripe.com/docs/api/customer_portal/configurations/create#create_portal_configuration-features-subscription_update-products-product
The customer portal is showing other products updates options (aka banking products ?)
bronze garden
Yes that is part of it.
The user from my screenshots has subscribed to both Banking and Relay.
I've configured a portal session with something like:
{
features: {
subscription_update: true,
default_allowed_updates: ["price"],
products: [
{
product: 'relay_basic_id',
prices: ['relay_basic_monthly_id', 'relay_basic_yearly_id'],
},
{
product: 'relay_pro_id',
prices: ['relay_pro_monthly_id', 'relay_pro_yearly_id'],
},
]
}
}
My ideal state is that there is "Update plan" next to "Relay" and not next to Banking
I think it is fine that Banking shows up as a line item, since it is a subscription they are holding. It's just not valid to update from Banking -> Relay as they are separate "products" in our world (even if tiers have to be managed as products in Stripe's world).
carmine peak
ok I see, thanks for the explanation, I don't this this is achievable using the public features, however you can try to reach out to customer-portal-deep-links-beta@stripe.com and see if this scenario is achievable using that private beta
lucid moatBOT
feral igloo