tkc | Stripe Developers | Page 1

spare patrolBOT Apr 28, 2023, 5:58 AM

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little kraken Apr 28, 2023, 5:58 AM

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Can you share the request ID (req_xxx) where you faced the error? Here’s how you can find it: https://support.stripe.com/questions/finding-the-id-for-an-api-request

dawn nacelle Apr 28, 2023, 5:59 AM

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Sure, in a minute.

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here is the req ID: req_gEdRb0uTRmB4EW

little kraken Apr 28, 2023, 6:04 AM

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Your platform country is India whereas the connected account is US. Stripe doesn't support Destination Charges with platform in India and connected account outside of India: https://support.stripe.com/questions/stripe-india-support-for-marketplaces

dawn nacelle Apr 28, 2023, 6:06 AM

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I have the same issue with export transaction even if the connected account is in India too. Give me a minute to find and share that request example's ID too.

little kraken Apr 28, 2023, 6:07 AM

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Sure! It will be helpful to share the request ID of error with connected account in India

dawn nacelle Apr 28, 2023, 6:09 AM

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Here is the request ID: req_uhGwx1Ygg7EINC

and just to note that prev req id was from a different error. sorry for making confusion.

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Sorry the above is not also related to the issue I have I think it is not in the logs

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The error happens in checkout UI when payment is attempted

little kraken Apr 28, 2023, 6:12 AM

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Can you share the Payment Intent (pi_xxx) of where the error occurred?

dawn nacelle Apr 28, 2023, 6:14 AM

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Sure

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Here is the payment intent ID: pi_3N15I4SBWec2ubiS0Dy78E3j

little kraken Apr 28, 2023, 6:27 AM

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Your currency is in USD which is considered as export transaction. Destination Charges with application fee in non-INR is not allowed even if the connected account is in India. It falls under this case:

dawn nacelle Apr 28, 2023, 6:36 AM

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I think I have tried with usd once without setting the application fee and it wroked. So the issue could be only the application fee which is used in this payment.

the successful payment with usd ID: pi_3N16vlSBWec2ubiS0yqUNa3K

little kraken Apr 28, 2023, 6:37 AM

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Yes, without application in non-INR will work. This is explained in https://support.stripe.com/questions/stripe-india-support-for-marketplaces

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Second row is the Destination Charges in non-INR without application fee -> Supported
Third row is the Destination Charges in non-INR with application fee -> Not supported

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non-INR will consider the buyer as outside of India

dawn nacelle Apr 28, 2023, 6:45 AM

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Thanks a lot for the help. Though is there a possiblity to workaround it and to collect application fee (not using application fee)?

little kraken Apr 28, 2023, 7:24 AM

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Thanks for waiting. Since your connected account is Standard. Why don't you use Direct Charges with application fee instead?

dawn nacelle Apr 28, 2023, 7:33 AM

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Certainly. However, I'm still unclear how your suggestion can help with my issue since both options don't seem to allow application fees in my particular case. Would you be able to provide more information or guidance on this matter?

little kraken Apr 28, 2023, 7:34 AM

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You should be able to use Direct Charges with application fee in non-INR

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Are you facing error with that?

dawn nacelle Apr 28, 2023, 7:39 AM

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No I haven't tried it yet though it is shown not supported for direct charges also according to the information given in the link that you have shared.

little kraken Apr 28, 2023, 7:42 AM

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For India platform and India connected account, it's supported with application fee

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Only for India platform and non-India connected with application fee, then it's not supported

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If your use case is for India platform and non-India connected account, it's not possible to collect application fee or debit the fees since it's a cross border transaction

dawn nacelle Apr 28, 2023, 7:48 AM

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Yeah in my use case my app platform is in india and I want connected accounts from every region (india or outside of india) to be able to accept cross border payments while I am able to collect app fee also.

Which is now that seems to be not possible so I was trying to know if a work around or other stripe service is there to support my use case.

little kraken Apr 28, 2023, 7:49 AM

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With platform in India, that will not be possible. If your account is in US, cross-border will be supported: https://stripe.com/docs/connect/cross-border-payouts

dawn nacelle Apr 28, 2023, 7:53 AM

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OK great thanks a lot for the help and the info. I will try to change the location to the US.

little kraken Apr 28, 2023, 7:54 AM

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No problem! Happy to help 😄

#tkc