#Radar
graceful crown
inner field
Hi there, Can you share with me the verification session object iD?
inner field
OK. I can see this is a custom account. Did you try creating a new account link and let her continue the onboarding process?
viral sky
No idea how to do that, please tell me how, usually its all done from inside my app and then they open a browser and do the stripe integration
what should i do ? Should I issue and send her a new link
how can i do that ?
inner field
https://stripe.com/docs/api/account_links/create#create_account_link this is the API to create a account link
Learn more about Connect Onboarding here https://stripe.com/docs/connect/connect-onboarding
viral sky
Ok but need clear instructions
Where on the dashboard do I click to issue her a link
Because usually my proccess is all automated, but she is stuck
that usually doesnt happen
inner field
Not from Dashboard, you need to create a account link through API.
inner field
Or you can ask your engineer to create a account link for your user?
viral sky
I can but that would incur costs, this proccess should be self-service automated
why is she facing issues ?
i onboarded other connected accounts before just fi
fine*
inner field
Many things can cause the the onboarding process unsuccessful. For instance, the user might submit a wrong document, or the internet is disconnected during the submission.
In this case, you can just create a new account link and ask your user to resume the onboarding process.
viral sky
ok but how do i help her fix it ? without asking for developer ?
anyway I can do this without asking developer ?
inner field
Or you can just create a brand new account for her?
viral sky
What do you mean brand new account ? Ask her to redo everything ?
I prefer to just generate a link and ask her to resume signing up with the link
but i dont want to ask developer to help me as he will charge me
inner field
I can't think of other ways and I'd suggest you to talk to your developer.
viral sky
He will charge me
how do I do this myself ?
from the dashboard
Or you can just create a brand new account for her?
How can I do that ?
inner field
https://dashboard.stripe.com/connect/accounts/overview You can create a new connect account through Dashboard.
viral sky
I prefer to generate the link so she can complete her registration
why is stripe not letting her update her ID
you still haven't told me why she got blocked and can't fix it
inner field
As I mentioned earlier, you just need to create a account link so that your user can continue the onboarding.
viral sky
how do i do that ?
for her specific account
on this new link will she be able to upload her correct ID again ?
inner field
Please refer to the API reference that I sent earlier.
viral sky
which one
inner field
I only sent you one API reference
viral sky
you sent me two links