jabza

[split sedge]

Hi there

Billing Portal is enabled by default, yes. But it would just have the default config. You will want to pass a specific config if you want something different, or have your users set up their default config.

[placid onyx]

Just I was seeing an error when trying to create a billing portal (from the Platform, on behalf of the new Connected Account) that prevented my from getting a portal URL from the API

(this was in Test mode, if that has an effect)

[split sedge]

Hmm do you have a request ID?

For that error I mean

My understanding is it should just work

[placid onyx]

StripeInvalidRequestError: You can’t create a portal session in test mode until you save your customer portal settings in test mode at https://dashboard.stripe.com/test/settings/billing/portal.

req_oQ1Y5RKM2WWPbC

(I fixed the error by manually going into the Connected account and clicking 'create billing portal link') but ideally I wouldn't want to do that everytime someone signs up...

if that makes sense

[split sedge]

Thanks, taking a look

[placid onyx]

thanks 🙂

[split sedge]

Hmm okay looks like I'm wrong and we don't use the default config without you activating the link. Though I don't believe that should be the behavior so I'll file some feedback about that.

However, if you don't want to go into each Dashboard to enable this then you should actually pass a config that you create to your Customer Portal Session: https://stripe.com/docs/api/customer_portal/sessions/create#create_portal_session-configuration

Then it should work without enabling the feature in the Dashboard to use the default

[placid onyx]

ahh gotchya

hmm

so my use case as a Platform is

the Connected Account's subscribers go to manage their subscription - I use stripe.billingPortal.sessions.create (using the Connected Account's acct_id) - to get the customer a portal URL

so it sounds like if I pass in the config, it shouldn't error on the first try anymore?

[placid onyx]

Thanks

[split sedge]

Yep correct

I'd test it to make sure

But if you pass a config that you create on the Connected Account (using https://stripe.com/docs/api/customer_portal/configurations/create) to the Portal Session creation then it should just work