Luv_hannah | Stripe Developers | Page 1

crystal flickerBOT Apr 27, 2023, 7:08 PM

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foggy lodge Apr 27, 2023, 7:08 PM

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Hello

bright reef Apr 27, 2023, 7:08 PM

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Hi there

foggy lodge Apr 27, 2023, 7:08 PM

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👍

bright reef Apr 27, 2023, 7:08 PM

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What errors are you seeing specifically?

foggy lodge Apr 27, 2023, 7:08 PM

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Hi there

bright reef Apr 27, 2023, 7:08 PM

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Do you have a request ID?

foggy lodge Apr 27, 2023, 7:08 PM

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'Create account connection failed'

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I just asked for screenshots

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we are launching our MVP for a marketplace using stripe connect for 30 merchants on monday

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everyone is trying to activate today 😄

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Let me see if I got a response

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Screen_Shot_2023-04-27_at_12.10.11_PM.png

bright reef Apr 27, 2023, 7:10 PM

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Hmm that doesn't sound like one of our error messages.

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I'm going to need a lot more info to help you.

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Is there somewhere I can reproduce the issue?

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Do you see any failed requests in your Dashboard?

foggy lodge Apr 27, 2023, 7:11 PM

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Screen_Shot_2023-04-27_at_12.11.12_PM.png

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Helpful?

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So Primal Health the one that is enabled, had the issue originally

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and somehow they sorted it

bright reef Apr 27, 2023, 7:12 PM

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Can you give me one of those Connected Account IDs

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acct_xxx

foggy lodge Apr 27, 2023, 7:14 PM

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yes standby

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had to send a few messages quick to request from our vendors

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okay

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Screen_Shot_2023-04-27_at_12.25.36_PM.png

bright reef Apr 27, 2023, 7:26 PM

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Yeah can you copy paste one of those Account IDs

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So I don't have to try to type it out

foggy lodge Apr 27, 2023, 7:26 PM

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acct_1N1a2SFNNDAV05dA

bright reef Apr 27, 2023, 7:26 PM

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Thanks

foggy lodge Apr 27, 2023, 7:26 PM

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haha sorry

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all of our vendors are healing CPG companies

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not sure if its like the onboarding flow selecting 'type' etc.

bright reef Apr 27, 2023, 7:29 PM

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Okay so I can see you are successfully creating Connected Accounts but I don't see any further errors in your account so something is broken on your end

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To clarify, you are using our Embedded Onboarding flow like we show in this guide: https://stripe.com/docs/connect/get-started-connect-embedded-components ?

foggy lodge Apr 27, 2023, 7:29 PM

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correct

bright reef Apr 27, 2023, 7:30 PM

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Can you show me your code for how you are initializing the Connect embedded components for the Connected Account?

foggy lodge Apr 27, 2023, 7:32 PM

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Standby, let me chat w/ the team

crystal flickerBOT Apr 27, 2023, 7:42 PM

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foggy lodge Apr 27, 2023, 7:48 PM

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so we are going to try and reproduce now with our own vendor type

bright reef Apr 27, 2023, 7:48 PM

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Sounds good

foggy lodge Apr 27, 2023, 8:01 PM

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thanks we're about midway

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Going to try and add our CTO here

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Can you invite him somehow?

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m@massd.org

red monolith Apr 27, 2023, 8:04 PM

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Hello 👋
We can't invite them really, afaik they'd need a discord account to join the server

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Once they join, you can mention them in the thread here

#Luv_hannah