#Markan97
cinder wren
vagrant turtle
req id: req_gTo1xw4DMtiqLd
north rock
For that account I do not see pix turned on on the page https://dashboard-admin.stripe.com/settings/payment_methods
vagrant turtle
north rock
Actually now that I look again I don't think that setting alone will do the trick. It looks like that request was made by the platform account that your account is connected to and that account does not seem to have PIX enabled
Oh my apologies, I was looking in live mode. I see it is on in your test mode settings
vagrant turtle
yea, that's right
north rock
This is likely the platform account settings then
vagrant turtle
But how boleto and oxxo works then?
north rock
They will need to be enabled as well and enable PIX for their connected accounts
vagrant turtle
Boleto and OXXO work for me in this same way, but I don't have those payment methods enabled on my platform account.
Are you telling me PIX is considered different?
north rock
I am actually not sure. I do see that the two payment methods are turned off in your platform account settings.
I will call in a colleague to help look as the server has gotten very busy
vagrant turtle
ty
wraith wadi
Taking a look here
From looking at our document, it looks like the customer location much be in Brazil as well.
wraith wadi
Hang on, looking further.. I think I'm wrong, sorry
vagrant turtle
all good! Take ur time!
wraith wadi
After further reviewing this, it looks like you'd need to reach out to our support team. Pix is a private feature and our support team will be able to assist you better than I can: https://support.stripe.com/contact
wraith wadi
You can write in via email and they'll get back to you as soon as they can.
vagrant turtle
Thank you pgskc